Samantha Cooper-Keel
Grand Rapids
Summary
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Jimmy John's Gourmet Sandwiches
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Shoe Dept. Encore
05.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Server
Brann's Steakhouse
05.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Arts - Business Administration
Grand Rapids Community College
Grand Rapids, MI05-2025
High School Diploma -
Allegan High School
Allegan, MI05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff management
- Retail operations
Timeline
Assistant Manager
Jimmy John's Gourmet Sandwiches
02.2023 - Current
Sales Associate
Shoe Dept. Encore
05.2022 - 02.2023
Server
Brann's Steakhouse
05.2021 - 05.2022
Associate of Arts - Business Administration
Grand Rapids Community College
High School Diploma -
Allegan High School
Similar Profiles
Cameron RackhamCameron Rackham
General Manager at Jimmy John's Gourmet SandwichesGeneral Manager at Jimmy John's Gourmet Sandwiches
Brody HolleBrody Holle
Delivery Driver at Jimmy John's Gourmet SandwichesDelivery Driver at Jimmy John's Gourmet Sandwiches
Owen RubensteinOwen Rubenstein
Delivery Driver at Jimmy John's Gourmet SandwichesDelivery Driver at Jimmy John's Gourmet Sandwiches