Shannon Logsdon
Louisville
Summary
Detail-oriented Unit Coordinator with strong skills in patient communication, appointment scheduling, and HIPAA compliance. Committed to delivering exceptional customer service and enhancing patient experiences.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Unit Coordinator/PCA
Norton Women's and Children's Hospital
Louisville
01.2015 - Current
- Coordinate patient communication by answering incoming calls and directing patients and families to the appropriate nurse.
- Respond to patient questions and provide helpful, professional customer service.
- Schedule and reschedule patient appointments while maintaining accuracy and confidentiality.
- Work closely with nurses and staff to support patient care.
- Monitored incoming patients for preadmission testing and tracked their arrival and readiness.
- Handle lab specimens and verify each specimen has the correct information on the label.
- Prepare surgery folders and organize documentation for surgical procedures.
- Break down surgery charts and scan records into the appropriate medical records system.
- Oversaw routine tasks to ensure smooth daily operations. with precision and effectiveness.
- Order and maintain necessary medical and office supplies.
- Receive, organize, and attach incoming faxes to the correct patient charts.
Patient Registration Representative
Norton Women's and Children's Hospital
Louisville
03.1995 - 01.2015
- Registered patients and verified insurance information, facilitating seamless admissions.
- Gathered patient demographic information, confirmed insurance coverage, and revised records.
- Verified insurance eligibility through online portals.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Processed new patient paperwork accurately, expediting registration and enhancing patient experience.
- Welcomed patients upon arrival at the registration desk. and answered questions regarding registration process.
- Assisted healthcare providers with patient inquiries and concerns.
- Educated patients on hospital policies and procedures during registration.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Provided support to the clinical staff with registration issues or concerns.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Maintained confidentiality of sensitive patient information at all times.
- Worked collaboratively with other departments within the organization to ensure seamless operations.
Education
High School Diploma -
Fairdale High School
Fairdale, KY01-1993
Skills
- Appointment scheduling
- Electronic health records
- Patient communication
- HIPAA compliance
- Document management
- Supply inventory
- Attention to detail
- Customer service
- Problem solving
- Critical thinking
- Adaptability
- Professionalism and ethics
Certification
- American Red Cross CPR
- Phlebotomy
Timeline
Unit Coordinator/PCA
Norton Women's and Children's Hospital
01.2015 - Current
Patient Registration Representative
Norton Women's and Children's Hospital
03.1995 - 01.2015
High School Diploma -
Fairdale High School