Shannon Looney
Pikeville
Summary
At Tri-city Opticians, I excelled in enhancing customer satisfaction and sales through expert optical knowledge and outstanding customer service. Leveraging skills in optical dispensing and problem-solving, My collaboration with insurance providers and adherence to HIPAA compliance underscored my commitment to professional excellence and patient care. 20 years of optical management.
Overview
28
28
years of professional experience
Work History
Licensed Optician
Tri-city Opticians
05.2004 - 12.2024
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Contributed to a positive work environment by collaborating effectively with team members and demonstrating strong problem-solving abilities.
- Educated patients on proper eyewear usage and maintenance, ensuring long-lasting functionality of glasses.
- Exceeded sales targets consistently by utilizing excellent communication skills and product knowledge expertise when assisting customers.
- Assisted clients in selecting appropriate frames based on face shape, skin tone, and personal style preferences.
- Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
- Ensured compliance with state regulations by maintaining up-to-date licensure as a Licensed Optician.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.
- Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Licensed Optician
Walmart Vision Center
06.1997 - 04.2017
Education
High School Diploma - General Studies
Grundy Sr High
Grundy, VA06.1992
Skills
- Customer service
- Optical measurements
- Computer skills
- HIPAA compliance
- Optical dispensing
- Frame selection
- Retail sales
- Optical equipment maintenance
- Contact lens
- Prescription interpretation
- Eyewear adjustments
- Optical billing
- Contact lens care
- Eyeglass repair
- Problem-solving
Timeline
Licensed Optician
Tri-city Opticians
05.2004 - 12.2024
Licensed Optician
Walmart Vision Center
06.1997 - 04.2017
High School Diploma - General Studies
Grundy Sr High
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