Shannon McClure
Shepherdsville
Summary
.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Cedar Paylake
02.2019 - 07.2025
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Customer Service Cashier
Shell Gas Station
02.2011 - 11.2019
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Lewisville High School
Lewisville, TXSkills
- Complaint resolution
- Account updating
- Scheduling
- Professional telephone demeanor
- Prioritization
- Product sales
- Retail store support
- Paperwork processing
- Positive and professional
Timeline
Customer Service Supervisor
Cedar Paylake
02.2019 - 07.2025
Customer Service Cashier
Shell Gas Station
02.2011 - 11.2019
High School Diploma -
Lewisville High School