SHANNON R. BILLION

Healthcare Experience: Humana – Utilization Management Coordinator 2, Louisville, KY • Nov 2019 – Present. Coordinate clinical information and authorization for patient care services. Communicate with providers to obtain necessary documentation for utilization review. Prepare and send letters to members regarding case status and coverage. Triage calls and support resolution of disputes and escalations. Ensure compliance with health plan policies and federal guidelines.

• Account Executive/Outside Sales person with mobile app and web development agency.
• Account Management - assisting clients with functionality and strategy of their digital platform (web & mobile).
• Consultative selling involves understanding the needs of the client and tailoring solutions to best accomplish their objectives.
• Train clients on the technology and the content management system.
• Account Administration - following up internally and externally to insure the proper documentation and reporting is complete.
• Consulted with healthcare clients on digital solutions to enhance service delivery.

• Trained clients on the company's software using webex or other online tools.
• Helped in patient onboarding and adoption through marketing and coaching.
• Assisted clients with implementation for their patients to gain user adoption of the software, and marketed the software to their patient database.
• Custom designed the software for individual clients.
• Trained medical providers on telehealth software platforms.
• Assisted with onboarding patients and increasing adoption of digital care tools.
• Collaborated with practices to optimize patient use of remote care options.
• Provided technical support and helped customize solutions for clinical settings.

• Marketed radio advertising for four local radio stations.
• Created proposals for new and repeat customer business transactions.
• Consulted with clients after sales and contract signing for follow up and provided ongoing support.
• Created and managed a marketing strategy for customer client advertising.

• Recruited positions for Gulf South, Mid-Atlantic and Louisville area.
• Sourced, screened, presented and interviewed candidates with diverse skill sets for multiple branch offices within the field organization.
• Recruited for sales management, sales account representatives, engineering professionals, construction managers, technical service professionals, administrative professionals, Sourced talent for healthcare, technical, and administrative roles.