Shannon Rock
Louisville,KY
Summary
Well-qualified human resources specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Human Resources Specialist
U.S. Army Reserve Command
Easton, PA
05.2024 - Current
- Conducted routine HR audits for 120 Soldiers to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Managed employee onboarding processes for over 90 new Soldiers, ensuring compliance with military standards and protocols.
- Developed training materials for staff development, enhancing team performance and knowledge retention.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Implemented HR policies and procedures, promoting adherence to regulations across the organization.
Server
Franconia Cafe & Market
Franconia, PA
05.2013 - 04.2025
- Delivered exceptional customer service, ensuring positive dining experiences and high satisfaction rates.
- Managed up to 12 tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained over 20 new servers on menu details, service standards, and point-of-sale systems.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Prudential Insurance Company
Remote
02.2022 - 03.2024
- Resolved customer inquiries, providing accurate information on policy details and claims processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined communication channels, enhancing response times for customer support requests.
Education
Master of Science - Human Resources Management
University of Maryland Global Campus
Virtual08.2025
Bachelor of Arts - Sociology
Moravian College
Bethlehem, PA06.2021
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Microsoft Office Suite
- Event planning
- Documentation and reporting
- Onboarding and orientation
Timeline
Human Resources Specialist
U.S. Army Reserve Command
05.2024 - Current
Customer Service Representative
Prudential Insurance Company
02.2022 - 03.2024
Server
Franconia Cafe & Market
05.2013 - 04.2025
Master of Science - Human Resources Management
University of Maryland Global Campus
Bachelor of Arts - Sociology
Moravian College