SHANNON SHELDS

Ashland

Summary

Dedicated and service-driven professional with experience supporting youth, families, and community members through outreach, program coordination, and client assistance. Strong communication skills, dependable follow-through, and a commitment to trauma-informed service delivery. Brings a steady, organized presence to behavioral-intervention and veteran-support environments.

Work History

Program Support / Client Services Roles

Community & Behavioral-Health Settings

Assisted with client intake, scheduling, and follow-up communication.
Supported program operations, including data entry, documentation, and participant coordination.
Helped connect clients to community resources, educational supports, and service providers.
Provided a welcoming, professional presence for clients and families navigating behavioral-health or diversion programs.
Collaborated with staff to ensure smooth program delivery and consistent communication.

Administrative & Outreach Support

Education, Nonprofit, or Community Agencies

Managed office tasks, correspondence, and recordkeeping.
Supported outreach events, workshops, and community engagement activities.
Ensured compliance with program procedures and reporting expectations.

Education

Bachelor of Arts - Sociology

Morehead State University

Rowan County, KY

Skills

Client Support
Program Coordination
Community Outreach
Case Documentation

Trauma-Informed Communication
Resource Navigation
Scheduling & Administrative Support
Team Collaboration & Professionalism

Timeline