Shannon Sparks
Frankfort
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Gift Shop Associate
Buffalo Trace Distillery
11.2021 - Current
- Ensures exceptional customer services is provided to all Buffalo Trace visitors.
- Ensures Gift Shop is attractive and has broad appeal with merchandise selection and arrangement.
- Receives merchandise into QuickBooks software.
- Matches invoices to purchase orders.
- Ensures inventory items are re-stocked continually.
- Prepare and stock gift bags.
- Recommends inventory purchases and placement in Gift Shop.
- Keep watch on inventory of liquor, food items, root beer, and bourbon candy.
- Ensure bourbons are signed by the Master Distiller, as necessary.
- Works as cashier, as needed.
- Provides attentive service to visitor comments and questions.
- Ensures adherence to personal safety, food safety, quality and environmental policies, practices, and procedures.
- Continually strives for improvements in tour and Gift Shop operations.
- Makes suggestions to management to enhance tours and expand opportunities for sales.
- Performs other daily tasks as assigned which may include check-in desk, directional support, tasting bar support, curbside sales fulfilment, and visitor health screenings.
Resource Management Analyst I
Kentucky State Police
10.2023 - 07.2025
- Assesses information and evidence records utilized in the agency's Digital Evidence Management and Law Enforcement Recording systems.
- Reviews information to ensure the data integrity and correct use follow the agency's mission, goals, objectives, public records law, and internal agency policies.
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Process requests including working with various organizational units to collect appropriate records, redacting files, requesting dissemination, and directing the public in proper filing procedures.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Kentucky criminal justice system.
- Collects information from various forms of data; multiple Body Worn Cameras and audio of video.
- Conducts research, complies data, analyzes findings, and formulates proposals on topical criminal justice system components.
- Writes comprehensive program status reports for executive and managerial superiors.
- Assists in managing the Open Records Branch budget and financial expenditures.
- Ensures compliance to open records laws.
- Develops program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or inspection.
- Monitors projects by maintaining materials, cost flow records, and time schedules.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects in relation to the needs of the Open Records branch and software programs.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the programs (KORA).
- Utilizes Microsoft Office tools and Adobe Pro to streamline processes and improve workflow efficiency.
- Works with central agency records staff in accordance with agency policies and public law to help provide modified records for dissemination to outside entities and agencies.
- Coordinates staff development needs for program employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
- Redact files and request dissemination.
- Assists in organizing digital evidence within the systems in support of the agency's policies and procedures.
- Applies KY Open Records statute and regulations to requests received.
- Assists with the development of a resource plan to be coordinated with the agency information technology branch to seek changes and modifications within the systems.
- Perform research related to open records laws, regulations and specific requests for records.
- Make recommendations for process improvement.
- Process large amounts of data to ensure completeness and accuracy, perform statistical analysis to identify trends and significant differences in relationships among sources of information.
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions.
Fiscal Officer
Kentucky Education and Labor Cabinet
01.2020 - 09.2022
- Functionally supervises fiscal operations of the central regional area to ensure they remain compliant and follow cabinet policy as it relates to submission of all financial documents/records.
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Kentucky Education and Labor Cabinet.
- Conducts research, complies data, analyzes findings, and formulates proposals on the unemployment insurance and Ky. Education & Labor Cabinet components.
- Writes comprehensive program status reports for executive and managerial superiors.
- Assisted and managed different program budgets.
- Develops program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or inspection.
- Utilized Microsoft Office tools and Adobe to streamline processes and improve workflow efficiency.
- Monitors financial projects by maintaining materials, cost flow records, and time schedules.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the programs.
- Coordinates staff development needs for program employees.
Pharmacy Technician
Kroger
03.2019 - 10.2021
- Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels, and fill prescriptions for approval by pharmacists.
- Use the pharmacy's proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation, and insurance billing.
- Research and resolve dosage conflicts, screen for potentially harmful drug interactions, manage insurance issues, ensure patient safety/wellness, and build customer loyalty.
- Worked alongside licensed pharmacists to provide excellent customer service within a high-volume retail setting.
- Closely monitor inventory levels and outdated products.
- Improved the filing system to ensure inventory record accuracy using Kroger EPRN database.
- Quickly and professionally provided customer service at counter and drive-thru window and answered high volume of phone calls from customers and physicians.
- Maintain integrity and hazardous waste control during prescription order processing.
- Contact physician offices via phone and fax to obtain prescription refill authorizations.
Fiscal Officer
Kentucky State Police
01.2015 - 12.2019
- Identified, analyzed, studied, evaluated, and carried out operational policies and procedures related to procurement, payment of goods and services across all fund sources.
- Develops, implements, and enforces policies and procedures relative to multiple programs on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Kentucky State Police.
- Conducts research, complies data, analyzes findings, and formulates proposals on regarding Ky State Police components.
- Writes comprehensive program status reports for Executive Command Staff and branch supervisors.
- Manages different budgets for multiple programs.
- Performed audit and administrative review for compliance.
- Develops program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or inspection.
- Monitors construction projects by maintaining cost flow records, and time schedules.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the programs.
- Contacted Command Staff internally and managers in other agencies and at the cabinet level to secure data on program policies relevant to budgetary restraints.
- Assists in recruitment and retention of staff.
- Coordinates staff development needs for Ky State Police employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
- Identified funding sources to ensure agency adherence to the budget.
- Utilized Microsoft Office tools and Adobe Pro streamline processes and improve workflow efficiency.
- Interpreted/carried out/assured state purchasing regulations and procedures were properly utilized.
- Supervised, managed and coordinated the work and activities of 50 procard holders and administrative personnel responsible for reconciling the expenditures of the KSP West Troop and six regional Forensic Laboratories.
- Provided Customer Service to US Bank and JP Morgan procurement card holders, including troubleshooting, technical support, and cardholder care.
- Primary point of contact for account holders, providing customer satisfaction and answering in-depth questions regarding their accounts.
- Provided customer service for accounts with fraudulent activity and acted as a liaison between banks and card holders.
- Assisted cardholders in understanding their bills, processing transactions, and making payments.
- Ensuring compliance with all state guidelines regarding consumer confidentiality.
- Provided specialized guidance and customer support to agency management, other employees, and vendors.
Safety Coordinator
Kentucky Dept of Agriculture
10.2013 - 12.2014
- Taught Farm Safety Awareness and provided educational resources to ensure the safety of farmers and their families.
- Conducted educational programs and classes across Kentucky.
- Taught other various safety classes including ATV and UTV Safety, Zero Turn Mower Safety, Grain Safety, Grain Bin Rescue, Roll Bar and Seatbelt Safety for tractors (Rollover Protective Structure), and Power Take Off (PTO) Safety.
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Division of Farm Safety program.
- Conducts research, complies data, analyzes findings, and formulates proposals on enhancing and educating the public about farm safety.
- Writes comprehensive program status reports for executive and managerial superiors and help manage the program budget.
- Develops program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or training.
- Monitors equipment maintenance and training projects by maintaining materials, cost flow records, and time schedules.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the program.
- Coordinates staff development needs for program employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
Administrative Specialist III
Kentucky Dept of Agriculture
02.2007 - 02.2013
- Planned, organized, supervised and checked the work of office and field employees engaged in performing administrative functions.
- Recommended policy and determinations on fiscal, personnel, and budgetary matters.
- Develops, implements, and enforces policies and procedures relative to the State Veterinarian's Office and Ky. Dept of Agriculture on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Dept. of Agriculture.
- Conducts research, complies data, analyzes findings, and formulates proposals regarding the Agricultural Homeland Security components.
- Writes comprehensive program status reports for executive and managerial superiors.
- Develops program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency and private institutions or offices for the purpose of providing specialized services and/or inspection.
- Monitors projects by maintaining materials, cost flow records, and time schedules.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the programs.
- Interpreted departmental policy to the public and departmental employees.
- Coordinates staff development needs for program employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
- Coordinated and managed response activities at the scene of an agricultural disaster or emergency including initiation and coordination of animal evacuations and sheltering, distribution of livestock feed and veterinary medical supplies.
- Worked with federal, state and local personnel in the preparation of emergency operations plans.
- Supervised and prepared area program objectives and participates in mock disasters.
- Maintained records, certifications and listings of emergency response personnel.
- Prepared and presented agricultural emergency preparedness training programs and/or recruits qualified personnel to assist in training programs.
- Operated a variety of communications and computer equipment.
- Utilized Microsoft Office tools and Adobe Pro to streamline processes and improve workflow efficiency.
- Analyzed local training needs for field staff.
- Responsible to manage warehouse inventory control and ensure that complete record of inventories is maintained.
- Ensured safety and security in storage of inventories.
- Maintained records of inflow and outflow of supplies, medications, forms, equipment, etc.
Pesticide Inspector
Kentucky Dept of Agriculture
03.2005 - 03.2007
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Dept. of Agriculture structural pest control branch.
- Conducts research, complies data, analyzes findings, and formulates proposals regarding the structural pest control branch.
- Writes comprehensive program status reports for executive and managerial superiors.
- Helped manage the program budget.
- Inspected equipment and premises for usage, storage, display and disposal of pesticides, herbicides, fungicides, and other restricted chemicals in compliance with state and federal laws and regulations.
- Developed program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or inspection.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the programs.
- Investigated complaints and problems concerning the usage and application of restricted pesticides and other chemicals.
- Reported violations to proper authorities.
- Provided training and public information concerning the use of restricted chemicals to licensed dealers, agricultural extension service, pesticides industry, agricultural community, and to local authorities and the general public.
- Administered competency examinations for commercial pesticide application licenses or authorization to purchase and use restricted chemicals.
- Coordinates staff development needs for program employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
- Performed various public liaison functions at meetings, fairs and shows.
- Prepared and completed all required forms and reports.
Weights and Measures Inspector
Kentucky Dept of Agriculture
11.2004 - 02.2005
- Coordinated the workload of other inspectors in regulatory areas administered by the Department of Agriculture.
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Requests and collects program data, edits and analyzes data.
- Identifies and researches issues affecting the Kentucky Department of Agriculture Weights and Measures Division.
- Inspected scales used in industrial, commercial and retail establishments for accuracy of weight.
- Conducts research, complies data, analyzes findings, and formulates proposals on weights and measures related issues.
- Writes comprehensive program status reports for executive and managerial superiors.
- Helped manage the program budget with insight and suggestions that would enhance the branch's productivity and needs.
- Inspected fuel pumps for accuracy of fuel delivery.
- Developed program forms, spending allocations, and other managerial prerogatives.
- Makes regular visits to agency institutions or offices for the purpose of providing specialized services and/or inspection.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Reviews, analyzes, and reports impact of legislative, financial, or policy changes in respect to the Weights and Measures programs.
- Coordinates staff development needs for program employees.
- Acts as Department liaison to other state and federal agencies requiring expertise in a specific field and to resolve programmatic issues.
- Communicates procedural or program changes to program staff, contractors, recipients, and other interested parties.
- Checked packaged products for accuracy of weight, measurement and labeling.
- Inspected egg processors and dealers for grading and labeling requirements and required licenses.
- Inspected amusement rides and attractions.
- Made informed decisions and handled sensitive situations in accordance with statutes.
- Educated the public on the Teens and Tobacco Program.
- Completed operational records and reports.
Production Assembly
Manpower at Toyota Motor Manufacturing
02.2000 - 02.2004
- Learned and used standardized work to assemble Camry's, Solara's and Sienna mini vans.
- Used the Toyota Production System daily to maintain quality, productivity and safety.
- Contributed to team success by completing jobs quickly and accurately.
- Identifies and researches issues affecting the manufacturing processes on assembly line.
- Operated powered industrial equipment such as forklifts and tuggers to deliver parts line side in a timely manner.
- Prepares, reviews, processes, and/or recommends approval of changes to workflow stations on assembly line.
- Coordinates staff development needs for production line/team employees.
- Participated in safety task force and quality circles to spot problem areas that put team members at risk, assisted in developing low cost, sensible, solutions that improved safety and increased productivity.
Firefighter/EMT
Berea Fire Department
05.1997 - 05.1999
- Develops, implements, and enforces policies and procedures relative to the program on a statewide basis.
- Writes comprehensive program status reports for shift commander and managerial superiors.
- Responded to traffic accidents, vehicle fires, brush fires and structural fires in homes, apartment complexes and commercial buildings.
- Makes regular visits to city institutions or offices for the purpose of providing specialized services and/or inspection.
- Monitors Fire Dept. projects by maintaining materials, cost flow records, and time schedules.
- Prepares, reviews, processes, and/or recommends approval of contracts, grants, and other program aspects.
- Assists in recruitment and retention of the Fire Dept staff.
- Investigated sites with extensive fire damage and recovered potential evidence, like building materials, glass, and wood pieces to determine the cause.
- Coordinates staff development needs and training for department employees.
- Documented building conditions after a fire by taking pictures of damage to get enough information to find out the cause of the fire.
- Worked with team and other first responders to gain control of emergency scenes, combat fires, perform victim search and rescue, treat the injured, and avert further injuries by keeping bystanders out of danger.
- Participated in fire prevention programs and fire safety education in local schools.
- Communicates procedural or program changes to department staff, contractors, recipients, and other interested parties.
- Maintained updated knowledge of safety guidelines, firefighting techniques, treatment protocols and response requirements.
- Assessed patient needs and provided life support services during medical emergencies.
- Responded, worked, trained and interacted with state, county, city and federal agencies during multi-jurisdictional emergencies to ensure that the needs of the community and personnel safety were maintained.
19 Kilo Armor Crewman
United States Army
01.1994 - 01.1997
- Accomplished measurable results while supervising, managing and leading teams from 16 to 20 soldiers in a fast paced, dynamic work environment.
- Possessed a background in leadership, strategic planning, risk management and critical thinking derived from conducting global operations in the US Army.
- Develops, implements, and enforces policies and procedures relative to the company, battalion and division on a Federal basis.
- Managed risk along multiple lines to protect equipment valued at $4M while meeting the vision of senior leadership.
- Possessed extensive knowledge of computer networking and database administration.
- Writes comprehensive company program status reports for Company and Battalion Commanders.
- Develops platoon forms, spending allocations, and other Commander prerogatives.
- Collected, summarized, interpreted statistical analysis from platoon training, gunnery qualification, small unit tactics, demolitions, marksmanship and advanced close quarter battle movements in After Action Reviews (AAR's) to senior company and platoon leaders.
- Makes regular visits to military institutions or offices for the purpose of providing specialized services and/or inspection.
- Monitors platoon and company projects by maintaining materials, cost flow records, and time schedules.
- Supervised, managed, and trained platoon members on job performance and team building objectives.
- Administered, scheduled, recorded and scored Platoon Physical Fitness tests.
- Assists in recruitment and retention of staff.
- Communicates procedural or program changes to platoon and company staff, contractors, recipients, and other interested parties.
- Conducted performance evaluations and maintained accountability of soldiers within the platoon, providing positive guidance for their personal and professional development.
- Supervised inventory management functions for communications, medical and specialty equipment valued at approximately $4M.
- Planned and conducted routine weekly inventory audits with a 100 percent accuracy rate during a three-year period.
- Supervised, planned, and managed many projects using project management concepts.
- Established work breakdown structures and timelines, forecasted resources, and supervised overall completion of projects.
- Directly responsible for the security and maintenance of living quarters for 12 soldiers.
- Ensured all soldiers quality of life needs were sufficiently met.
- Supervised and trained 12 personnel in small unit tactics, demolitions, marksmanship and advanced close quarters battle movements, as well as communications and radio procedures.
Education
High school / GED - General High School Studies
Bourbon County High School
05.1992
References
Gretta Desantis (502) 419-8912
Emily Perkins (502) 320-7888
Hailey Wint (502) 598-8227
Timeline
Resource Management Analyst I
Kentucky State Police
10.2023 - 07.2025
Gift Shop Associate
Buffalo Trace Distillery
11.2021 - Current
Fiscal Officer
Kentucky Education and Labor Cabinet
01.2020 - 09.2022
Pharmacy Technician
Kroger
03.2019 - 10.2021
Fiscal Officer
Kentucky State Police
01.2015 - 12.2019
Safety Coordinator
Kentucky Dept of Agriculture
10.2013 - 12.2014
Administrative Specialist III
Kentucky Dept of Agriculture
02.2007 - 02.2013
Pesticide Inspector
Kentucky Dept of Agriculture
03.2005 - 03.2007
Weights and Measures Inspector
Kentucky Dept of Agriculture
11.2004 - 02.2005
Production Assembly
Manpower at Toyota Motor Manufacturing
02.2000 - 02.2004
Firefighter/EMT
Berea Fire Department
05.1997 - 05.1999
19 Kilo Armor Crewman
United States Army
01.1994 - 01.1997
High school / GED - General High School Studies
Bourbon County High School
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