Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Tritsch

Elsmere

Summary

Dynamic Shift Supervisor at CDS with a proven track record in employee training and operational excellence. Expert in financial oversight and conflict resolution, fostering a culture of safety and compliance. Successfully enhanced customer satisfaction through effective problem-solving and staff motivation, ensuring seamless operations during peak hours.

Overview

3
3
years of professional experience

Work History

Shift Supervisor

CDS
02.2023 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Troubleshot equipment to reduce service calls and downtime.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Education

Certificate - Medical Billing And Coding

Ultimate Medical Academy
Clearwater, FL

Paul Blazer
Ashland, KY
06.2004

Skills

  • Employee training and development
  • Workplace safety and awareness
  • Staff management and motivation
  • Customer service orientation
  • Operations management
  • Conflict resolution strategies
  • Schedule and attendance oversight
  • Inventory control and management
  • Policy enforcement and compliance
  • Strategic planning and execution
  • Continuous improvement initiatives
  • Document and records management
  • Financial oversight and reporting
  • Team leadership and collaboration
  • Creative problem solving techniques
  • Safety
  • Conflict resolution

Timeline

Shift Supervisor

CDS
02.2023 - Current

Certificate - Medical Billing And Coding

Ultimate Medical Academy

Paul Blazer
Shannon Tritsch