Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Turner

Bardstown

Summary

Accomplished Money Room Manager at Caesars Entertainment, adept at enhancing customer satisfaction through dispute resolution and communication. Leveraged strong mathematical skills and a team player attitude to boost productivity and maintain a professional environment. Proven ability to multitask effectively, contributing to streamlined operations and improved service delivery.

Overview

19
19
years of professional experience

Work History

Pari-Mutuel Teller

Keeneland
10.2021 - Current
  • Assisted in creating an inviting atmosphere for guests by maintaining a clean and organized work area.
  • Maximized guest satisfaction levels in busy environments whilst maintaining focus on speediness and precision in transaction completion.
  • Developed rapport with regular patrons, fostering loyalty to the betting facility through personalized attention.
  • Supported the training of new tellers, sharing best practices for efficient bet processing and customer relations.

Teller

Lincoln National Bank
08.2023 - 07.2025
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Money Room Manager

Caesars Entertainment
08.2006 - 07.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Office Manager's Assistant

MinuteMan Press
05.2013 - 06.2015
  • Contributed to higher office efficiency by troubleshooting technical issues with equipment and liaising with IT support when necessary.
  • Conducted comprehensive research on industry trends which contributed valuable insights used to guide company strategies.
  • Supported Office Manager in daily tasks, ensuring smooth workflow and timely completion of projects.
  • Collaborated with HR department on recruitment efforts, screening resumes, and scheduling interviews for potential candidates.

Education

Angela Merici
Louisville, KY

Skills

  • Strong mathematical skills
  • Patience and tolerance
  • Team player attitude
  • Multitasking proficiency

Timeline

Teller

Lincoln National Bank
08.2023 - 07.2025

Pari-Mutuel Teller

Keeneland
10.2021 - Current

Office Manager's Assistant

MinuteMan Press
05.2013 - 06.2015

Money Room Manager

Caesars Entertainment
08.2006 - 07.2017

Angela Merici

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Shannon Turner