Shannon VanKeuren
Hopkinsville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Delivery Driver
DoorDash
07.2025 - Current
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
Homemaker
Stay at home mom
01.2015 - Current
- Stay at home mom.
- Cooking, cleaning, shopping
- Counselor
- Teacher
Deli/Bakery Associate & Personal shopper
Walmart
11.2023 - 05.2025
- Prepared and cooked a variety of dishes, following recipes and portion control guidelines
- Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils
CSR 2
Teletech
11.2013 - 03.2015
- Answered 40+ incoming calls and chats daily and provided instructions for customers per training guidelines.
- Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
- Maintained a positive attitude at all times in a fast-paced environment.
Paper Maker
Kentucky New Era
01.2011 - 12.2013
- Production of newspaper
- Delivery of newspapers
Customer Service
Walmart
01.2007 - 12.2007
- Fitting room attendant
- Clothes stocker, making sure the clothing department is clean.
- Switch board for the store directing incoming calls to different areas in the store.
CSR - Customer Service Representative
Convergys
01.2006 - 12.2007
- Answered 40+ incoming calls and chats daily and provided instructions for customers per training guidelines.
Production Worker
TGASK
01.2006 - 12.2006
- Production of parts
PSA
Western State Hospital
01.2004 - 12.2006
- Patient care
- Help with bathing, clothes, any needs that the patient need.
- Monitoring patients location and mental health every 15 minutes.
Education
Bachelor's - Psychology
University of Phoenix
01.2010
Associate's degree - Psychology
University of Phoenix
01.2008
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05-2004
Skills
- Time Management
- Problem solving
- Communication Skills
- Leadership
- Empathy
- Active Listening
- Patience
- Technical Knowledge
- Adaptability
- MS Excel, PowerPoint, Word
- Microsoft Office Skills
- Computer Skills
- Call center
- Computer Networking
- Troubleshooting
- Customer service
- Positive attitude
- Teamwork and collaboration
- Active listening
- Critical thinking
- Problem resolution
Languages
English
Native or Bilingual
Timeline
Delivery Driver
DoorDash
07.2025 - Current
Deli/Bakery Associate & Personal shopper
Walmart
11.2023 - 05.2025
Homemaker
Stay at home mom
01.2015 - Current
CSR 2
Teletech
11.2013 - 03.2015
Paper Maker
Kentucky New Era
01.2011 - 12.2013
Customer Service
Walmart
01.2007 - 12.2007
CSR - Customer Service Representative
Convergys
01.2006 - 12.2007
Production Worker
TGASK
01.2006 - 12.2006
PSA
Western State Hospital
01.2004 - 12.2006
Associate's degree - Psychology
University of Phoenix
Bachelor's - Psychology
University of Phoenix
High School Diploma -
Hopkinsville High School