Shaolin Cupples
Owensboro
Summary
I go by Shai (Shy), mother of one, working since I was 16. Experience with working with chemicals, cleaning public buildings/factories, handling the public (food/retail), solving tough situations as in upset customers, trustworthy with handling money. Previous jobs I worked in my bosses always trusted me to help them when needed, work in other places under them as well as other positions. Due to going into labor, I had to leave Frantz Building Services and had to be a stay-at-home mother for less than a year but I had worked up to that point. Target was my last job, left due to be a seasonal hire. I've been doing side jobs like cleaning and event managements since then while I work through my schooling online.
Overview
6
6
years of professional experience
Work History
Breakout
Target
10.2022 - 01.2023
- I worked with the delivery truck that comes in. We open all the boxes to sort and prepare it to take out on the floor for customers to buy. I work in stocking as well using the devices checking what's on stock and seeing where an item's location is.
- Placed completed pieces in packaging to prepare for retail sale.
Cleaner
Frantz Building Services
09.2020 - 10.2022
- I came back to the cleaning company to make more money to support myself and have a change of environment to work more so on my own instead of relying on others. I have been cleaning the same place since September, which consist of keeping the factory clean, sanitizing, and doing extra things that were not required by my job to be polite and helpful to the factory working and our boss. I've also been treated as if I'm trusted when help is needed to take care of a place when someone doesn't come into work. Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Assistant Manager
Jimmy John's
07.2019 - 09.2021
- In this work environment, I found food experiences, how to speak to the public, and learned managing people, schedules, time management, and organizing work among myself and others. I was an assistant manager. Learned the best ways to handle upset customers, also learned how to be patient with issues so I can figure out a solution. Was asked to help with other stores and trusted to handle money in their drawers and safes as well and Paperwork as well. Before I started managing, I worked in the store to clean and serve food. Here I also worked as a delivery driver. Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
Cleaner
Frantz Building Services
09.2017 - 12.2018
- Janitorial cleaning company. Started with a couple elementary schools as my 1st accounts. Moved onto having multiple banks, I was trusted with bank keys and to be alone in these places. Cleaned Fields (SFG) so I've handled messier settings. Also assisted with helping other employees clean their accounts. Learned how to handle chemicals. Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Hostess
Lucky Leaf
08.2016 - 01.2017
- Food experience. 1st job at 16. Hostess, front of the store and was always the 1st to greet and welcome customers. Got the experience of learning how to talk to public, how to respond/handle problems.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Owensboro High School
Owensboro05-2018
Social Work -
Owensboro Community And Technical College
Owensboro, KY01-2027
Skills
- Assistant manager
- Customer relations
- Decision making
- Delivery
- Inventory management
- Management
- Materials management
- Organizational skills
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Table bussing
- Food sales and promotion
- Dining area maintenance
- Table setting
- Menu presentation
- Food delivery
- Shift management
- Warm and friendly
- High energy and stamina
Timeline
Breakout
Target
10.2022 - 01.2023
Cleaner
Frantz Building Services
09.2020 - 10.2022
Assistant Manager
Jimmy John's
07.2019 - 09.2021
Cleaner
Frantz Building Services
09.2017 - 12.2018
Hostess
Lucky Leaf
08.2016 - 01.2017
High School Diploma -
Owensboro High School
Social Work -
Owensboro Community And Technical College
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