Shara Myles
Grand Cayman, Cayman Islands,Other
Summary
With over 15 Years experience in the Customer Service/ Administration field, I am someone with a can-do attitude and willingness to help at all times. With expertise in delivering support services and resolving customer complaints, I have managed a team and demonstrated management skills such as planning, scheduling, organizing, and tracking process, ensuring feasibility of the projects and their objectives given to me and my team.
Overview
17
17
years of professional experience
Work History
HUMAN RESOURCES ADMINISTRATOR
Fosters Group
Grand Cayman, Cayman Islands
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Prepared new hire letters, employee contracts, and corporate policies.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated technical training and personal development classes for staff members.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Administered employee benefits programs and assisted with open enrollment.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
PRISON OFFICER
HMP PRISON SERVICE
03.2021 - Current
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
- Booked new inmates into facility and processed inmates for release.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
CLIENT SERVICE SPECIALIST
PENSIONS | BRITISH CAYMANIAN INSURANCE CO
05.2017 - 06.2019
- Answering client calls and emails and Walk-in Clients
- Preparing Monthly reports to the National Pensions Office
- Logging of all incoming Applications/Forms/Documents
- Preparing applications on behalf of members in a timely manner
- Preparation of Pension Statements
- Monthly pension enrolment Sessions
- Liaising with the National Pensions Office.
HUMAN RESOURCES ADMINISTRATOR
CHRISSIE TOMLINSON MEMORIAL HOSPITAL
05.2016 - 11.2016
- Responsible for following all HR guidelines
- Providing administrative support and ensuring compliance with Cayman Islands
- Immigration legislation
- Work alongside Resources in gathering recruitment and selection processing details
- Printing resumes and checking references
- Assist in preparing application forms
- Scanning and admin of personnel files
- All HR related administration including the joiner and leaver process, absence management, benefits administration
- Special projects as needed.
PENSION FUND ADMINISTRATOR
SNR, CAYMAN NATIONAL FUND SERVICES
12.2005 - 10.2014
- Supervised Small Team
- Preparation of Monthly Pension Refunds
- Answering client queries
- Preparing Monthly reports to the National Pensions Office, Supervise Special projects when needed
- Assisting with monthly pension contribution posting
- Preparation for Good Standing Letters to the National Pensions Office
- Preparing property withdrawal applications in a timely manner
- Preparing minutes of the Trustees quarterly meetings.
Education
Diploma - Alternative Dispute Resolution
Allison Education
2020
Diploma - Human Resources
Alison Education
2015
Bachelor Of Arts - Human Resources Management
SNHU ( Southern New Hampshire University)
2010
High School Diploma -
John Gray High School
1999
Skills
- Labour and Pensions regulations knowledge
- Administrative support
- Benefits Administration
- Human Resources
- Minute taking
- Meeting preparation
- Microsoft Office, Excel, Publisher
- Personnel
- Recruitment
- Scanning
- Document management
- Customer support
- Promotional support
- Senior leadership support
- Clerical support
- Negotiation proficiency
- Analyzing data
Languages
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
PRISON OFFICER
HMP PRISON SERVICE
03.2021 - Current
CLIENT SERVICE SPECIALIST
PENSIONS | BRITISH CAYMANIAN INSURANCE CO
05.2017 - 06.2019
HUMAN RESOURCES ADMINISTRATOR
CHRISSIE TOMLINSON MEMORIAL HOSPITAL
05.2016 - 11.2016
PENSION FUND ADMINISTRATOR
SNR, CAYMAN NATIONAL FUND SERVICES
12.2005 - 10.2014
Diploma - Alternative Dispute Resolution
Allison Education
Diploma - Human Resources
Alison Education
Bachelor Of Arts - Human Resources Management
SNHU ( Southern New Hampshire University)
High School Diploma -
John Gray High School
HUMAN RESOURCES ADMINISTRATOR
Fosters Group
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