Shareen Facey
21 Hastings Crescent ,West Bay
Summary
Patient-focused Healthcare Aide with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.
Overview
2025
2025
years of professional experience
Work History
Healthcare Assistant - Cancer Patient
Private Individual
- Provided hygiene care
- Bed making
- Administer medication
- Assist with the feeding of patient
- Companionship
Healthcare Assistant
St. Monica's Home For The Elderly
St. Catherine, Jamaica
- Provided hygiene care
- Monitor and record vital signs
- Administer and record medication
- Assist with the feeding of patients
- Making a daily log of patients' condition and care given throughout shift.
Healthcare Assistant
Eazi Days Home For the Elderly
St. Catherine, Jamaica
- Provided hygiene care
- Bed making
- Monitor and record vital signs
- Administer and record medication
- Assist with the feeding of patients
- Making a daily log of patients condition and care given throughout shift.
Healthcare Assistant for Stroke Patient
Private Individual
St. Catherine, Jamaica
- Hygiene care
- Bedmaking
- Administer medication
- Monitor vital signs
- Feed patient
- Patient Transfer
Healthcare Assistant - Alzhemiers Patient
Private Individual
St. Catherine, Jamaica
- Provided hygiene care
- Bed making
- Administer medication
- Assist with the feeding of patients
- Companionship
Household Attendant/Childcare Provider
Private Care
Grand Cayman
01.2024 - Current
- Care for children
- Cooking
- Cleaning
- Doing Laundry
Brand Advocate
Hinduja Global Solutions (Sagility Health)
Remote
10.2022 - 01.2024
- At Centerwell back-office I was responsible for making sure that the Customer's Health insurance was kept up to date so that the customer would be able to receive the critical home health care needed
- This was achieved by paying close attention to detail, making sure any change to the insurance plan was noted, reaching out to management via Microsoft Outlook and inputting the correct data on the customer’s account.
Customer Support Specialist
Ibex Global
St. Catherine, Jamaica (Remote)
05.2017 - 03.2022
- Technical Support/ Payment Support Agent for the AT & T and Amazon Payment Method Support programs where I have grasped several skills as it relates to troubleshooting various issues which has helped with improving my Customer Service skills and the overall Customer experience for the client being assisted
- For the AT& T program I was task with the activation of Sim cards, E Sim activation, assisted with billing issues and adding service packages to customer’s account
- I was also responsible for informing customers of network issues and troubleshooting day to day device issues with customers after which the Customer Response Manager was updated
- Assisted with the training new recruits for the AT&T Technical Support program
- At Amazon Payment Method Support I interacted daily with customer’s regarding payment issues for orders troubleshooting where necessary systematic billing issues, cancellation of unwanted plans and regular Customer service issues
- Emailing customers regarding the issues they had and ensuring the Customer Response Manager was kept up to date
- I have received several recognitions for performance at Ibex
Customer Support Specialist
Xerox (Conduent)
Portmore, Jamaica
08.2014 - 05.2017
- I have worked in the Amazon.com Retail, Amazon.co.uk and Kindle Technical Support while being employed to Xerox
- I was responsible for meeting the general Customer Service and Technical Support Service needs of customers inclusive of troubleshooting and sending out replacement devices where necessary
- It was also my responsibility to follow up with customers if necessary to ensure ongoing issues were resolved
- I was awarded best agent for the Kindle Technical Support department for outstanding Customer Support and Technical Support which saw me also getting the chance to meet the departments overseas clients.
Receptionist /Cashier
Renisean Hardware and Gym
Portmore, Jamaica
- Greeting customers
- Cashier /Sales Clerk for Hardware
- Collection of membership fees and other transactions
- Marketing products
- Registration of gym members
- Opening and closing business
- Balancing daily sales
- Stock taking
Tele Sales Agent
Touchpoint Centre International
Kingston, Jamaica
- Providing Directory Assistant
- Selling mortgages
- Selling Health insurance
Education
Certificate - Healthcare Assistant
Mark of Excellence Institute - Jamaica
CPR, First Aide And AED
Red Cross
Cayman Islands09-2024
Certificate - Registered Phlebotomy Technician
Distinction College
07.2022
Certificate of Competence -
Binn's Business College - Jamaica
04.2014
Excelsior High School
Kingston, Jamaica07.2002
Skills
- Patient-focused care
- Supporting personal needs
- Time Management
- Dementia and Alzheimer's knowledge
- Empathy and Compassionate Care
- Feeding Assistance
- Preparing meals
- Calm Under Stress
- Mobility Assistance
- Bedsore Prevention
- Patient Observation
- Documenting behaviors
- Vital signs monitoring
- Administering Medications
- Heartsaver First Aid CPR AED
Timeline
Household Attendant/Childcare Provider
Private Care
01.2024 - Current
Brand Advocate
Hinduja Global Solutions (Sagility Health)
10.2022 - 01.2024
Customer Support Specialist
Ibex Global
05.2017 - 03.2022
Customer Support Specialist
Xerox (Conduent)
08.2014 - 05.2017
Certificate of Competence -
Binn's Business College - Jamaica
Healthcare Assistant - Cancer Patient
Private Individual
Healthcare Assistant
St. Monica's Home For The Elderly
Healthcare Assistant
Eazi Days Home For the Elderly
Healthcare Assistant for Stroke Patient
Private Individual
Healthcare Assistant - Alzhemiers Patient
Private Individual
Receptionist /Cashier
Renisean Hardware and Gym
Tele Sales Agent
Touchpoint Centre International
Certificate - Healthcare Assistant
Mark of Excellence Institute - Jamaica
CPR, First Aide And AED
Red Cross
Certificate - Registered Phlebotomy Technician
Distinction College
Excelsior High School