Sharon Collins
Grand Cayman
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Senior Client Relationship Officer
PROVEN Bank (Cayman) Limited
01.2020 - 06.2024
- Completed opening and closing functions to meet operational needs.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Informed customers of promotions to increase sales productivity and volume.
- Recorded accurate and efficient records in customer database.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Administrative Assistant/Internal AML/KYC Officer
Island Elements CI Limited
01.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Anti-Money Laundering Reporting Assistant/Teller
National Building Society & JN Money Services
09.2009 - 01.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Trained new hires on customer service policies and procedures.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Some College (No Degree) - AML/CFT Certification
GCS Advisory
Grand CaymanSome College (No Degree) - Computer Literacy
UWI Open Campus
Grand Cayman Some College (No Degree) - Anti Money Laundering Certified Associate
• Florida International University (Online)
Florida, USASome College (No Degree) - Supervisory Management Certificate
• UWI Open Campus
Grand Cayman, Cayman IslandsSome College (No Degree) - Payroll Certificate & Cashiering Course
Institute of Higher Learning
Kingston, JamaicaNo Degree - GCE O' Levels
St John’s College
Kingston, Jamaica06.1984
Skills
- Opening and closing procedures
- Customer Relations
- Sales proficiency
- Strong empathy
- Cash Handling
- Account Servicing
- Point of sale operation
- Effective negotiation
- Client Needs Assessment
Accomplishments
· Employee of the Month at JN Money Services
· Equipment Manager for The Cayman Islands National Senior Men’s Football Team
· Certification in Coaching (Football), Assisted the Women’s National Coach in 2007-2008
· Certification in Refereeing (Football), Assisted in the Premier League for over 10 years
· Former Player of The Cayman Islands National Women’s Football Team
· Won MVP in the Women’s Football League in the years 1995, 1997, 1998 and 1999
Timeline
Senior Client Relationship Officer
PROVEN Bank (Cayman) Limited
01.2020 - 06.2024
Administrative Assistant/Internal AML/KYC Officer
Island Elements CI Limited
01.2017 - 12.2019
Anti-Money Laundering Reporting Assistant/Teller
National Building Society & JN Money Services
09.2009 - 01.2015
Some College (No Degree) - AML/CFT Certification
GCS Advisory
Some College (No Degree) - Computer Literacy
UWI Open Campus
Some College (No Degree) - Anti Money Laundering Certified Associate
• Florida International University (Online)
Some College (No Degree) - Supervisory Management Certificate
• UWI Open Campus
Some College (No Degree) - Payroll Certificate & Cashiering Course
Institute of Higher Learning
No Degree - GCE O' Levels
St John’s College
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