Sharon Murphy
Versailles
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Operations Supervisor
TDS Restaurants
451 Chair Avenue Lexington, Ky 40508
01.2022 - 05.2025
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Trainer
TDS Restaurants
451 Chair Avenue Lexington Ky, 40508
08.2015 - 05.2025
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Increased employee satisfaction by introducing flexible learning options such as self-paced courses and remote workshops.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recruited and trained new members of guest service team.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Contributed to reductions in employee turnover by revamping training programs.
- Identified and recommended staff for key positions and departments.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Built and maintained professional relationships with vendors and suppliers.
General Manager
Graviss McDonalds
102 United Drive Versailles, KY 40383
11.1995 - 05.2025
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
No Degree - Business Operations And People
Hamburger University
10.2018
No Degree - Leadership
7 Habits of Highly Effective People
10.2015
High School Diploma -
Woodford County High School
Versailles, KY05.1993
Skills
- Compliance Management
- Operations Management
- Performance Monitoring
- Budget Administration
- Customer Relations
- Financial Administration
- Quality Assurance
- Safety Oversight
- Logistics Coordination
- Risk Management
- Staff Supervision
- Project Management
- Inventory Coordination
- Human Resources
- Team Training
- Customer Relationship Development
- Management
- Task Delegation
- Customer Relationship Management
- Project Planning
- Employee Development
- Delegation Skills
- Organizational Skills
- Conflict Resolution
- Problem Solving
- Decision Making
- Critical Thinking
- Staff Training
- Cross-functional Collaboration
- Attention to Detail
- Supply Chain Management
- Budget Management
- Performance Management
- Time Management
- Goal Setting
- Employee Engagement
- Multitasking
- Customer Service
- Team Leadership
- Strategic Planning
- Inventory Control
- Adaptability
- Scheduling Coordination
- Payroll Administration
- Employee Supervision
- Inventory Management
- Financial Reporting
- Report Preparation
- Office Management
- Staff Management
- Facilities Maintenance
- Presentation Design
- Relationship Building
- Workflow Planning
- Event Coordination
- Leadership and Change Management
- Coaching and Mentoring
- Staff Scheduling
- Decision-Making
- Schedule Coordination
- Motivational Leadership
- Program Development
- Scheduling and Calendar Management
- Customer Service Management
- Administration and Operations
- New Hire Orientation
- Staff Development and Training
- Performance monitoring
- Operations management
- Task delegation
- Staff supervision
- Employee development
- Decision-making
- Data entry
- Goal setting
- Coaching and mentoring
- Workflow planning
- Microsoft office
- Staff development and training
- Documentation and recordkeeping
- Motivational leadership
- Quickbooks
- KPI tracking
- Budgeting and cost control strategies
- Employee engagement
- Multitasking and organization
- Team leadership
- Scheduling coordination
- Scheduling and calendar management
Accomplishments
I won 13 Outstanding General Manager of the year awards during my 14 years as a GM.
I was awarded the 2009 Ray Kroc award which is only awarded to the top 1% of General managers in the U.S.
I am certified to facilitate the 7 Habits of Highly Effective People classes.
I have been certified by the McDonald's company to facilitate Leadership Transition classes for all new shift managers.
Certification
- 7 Habits of Highly Effective People Facilitator - 2016
- Leadership Transitions Facilitator-2021
- Payroll Law certified-2016
Timeline
Operations Supervisor
TDS Restaurants
01.2022 - 05.2025
Trainer
TDS Restaurants
08.2015 - 05.2025
General Manager
Graviss McDonalds
11.1995 - 05.2025
No Degree - Business Operations And People
Hamburger University
No Degree - Leadership
7 Habits of Highly Effective People
High School Diploma -
Woodford County High School