Sharon Phillips
Ashland
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Mortgage Closing Supervisor
Self-Help Credit Union
Charlotte
12.2023 - 05.2025
- Supervised, directed, and assigned the work of mortgage loan pre-closers and loan closers 1's while following organizational and regulatory requirements to ensure accurate, timely closings that conform to underwriting guidelines and lending procedures.
- Monitored pipeline queues of loans to ensure consistent workloads, to attain acceptable turn times, and excellent customer service.
- Ensured adequate staffing and coordinated employee training and development of PreClosers and Closer 1s.
- Assisted Sr. Closers in assigned tasks to ensure accurate and timely closings and fundings.
- Assisted Closing and Post-Closing Manager with developing and implementing procedure changes to improve efficiency and productivity.
- Served as point person for delivery of post-closing items as required by FHLB FHP Down Payment Assistance Program.
Mortgage Closer 1
Self-Help Credit Union
Charlotte
08.2018 - 12.2023
- Reviewed loan documents for accuracy and compliance with regulations.
- Collaborated with team members to improve closing workflows and efficiency.
- Researched title issues and ensured clear title to property.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Handled pipeline of active deals in closing stage.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Stayed abreast of lending regulations, industry trends and market rates.
Preschool Teacher
Sharon Baptist Weekday School
08.2016 - 05.2018
- Managed daily activities of children between the ages of 6 to 18 months in a preschool environment.
- Assisted in front office when needed which included answering incoming phone calls, data entry and aided preschool teachers.
Accounting Assistant
Mechanical Supply Company
04.2014 - 03.2016
- Handled filing, data entry, and accounts payable.
- Reconciled monthly vendor statements.
- Assisted accounting department in locating missing purchase orders, invoices and statements.
- Organized invoices and check stubs.
- Communicated with vendors for invoices and credits not received.
Accounts Receivable Clerk
Charlotte Radiology
01.2008 - 01.2011
- Entered patient payments, insurance payments, attorney payments and collection agency payments.
- Compiled a monthly spreadsheet for Sr. Accounting Supervisor.
Certified Pharmacy Technician
Giant Genie Pharmacy
01.1997 - 01.2006
- Prepared customized prescription medications in forms that are not commercially available including vet medications, pediatric medications, bio-identical hormone replacement therapy, hospice medications and flavored medications.
- Filled prescription orders, computer data entry, bubble packed medications for assisted living homes.
- Performed general customer service duties.
Bookkeeper
Giant Genic Grocery Store
01.1993 - 01.1997
- Performed all accounts payable and accounts receivable duties.
- Balanced all bank accounts.
Education
Associate's Degree - Administrative Assistance
King's College
Charlotte, NC06-1993
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Quality assurance
- Staff training and development
- Compliance
- Mortgage lending
References
References available upon request.
Timeline
Mortgage Closing Supervisor
Self-Help Credit Union
12.2023 - 05.2025
Mortgage Closer 1
Self-Help Credit Union
08.2018 - 12.2023
Preschool Teacher
Sharon Baptist Weekday School
08.2016 - 05.2018
Accounting Assistant
Mechanical Supply Company
04.2014 - 03.2016
Accounts Receivable Clerk
Charlotte Radiology
01.2008 - 01.2011
Certified Pharmacy Technician
Giant Genie Pharmacy
01.1997 - 01.2006
Bookkeeper
Giant Genic Grocery Store
01.1993 - 01.1997
Associate's Degree - Administrative Assistance
King's College