Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shasta Engle

Georgetown

Summary

Results-driven Dispatcher with proven expertise at Phoenix Transportation Services, enhancing on-time delivery rates through effective dispatch coordination and problem-solving. Skilled in customer relations and route planning, I foster positive relationships with drivers and clients, ensuring compliance with safety regulations while managing high-stress situations with poise.

Overview

26
26
years of professional experience

Work History

Dispatcher

Phoenix Transportation Services
02.2015 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Managed daily trucking operations, ensuring safety compliance and adherence to regulations.
  • Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.

Transportation Dispatcher

Lexington Cartage / Online Transportation
05.2005 - 11.2025
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Improved fleet utilization by closely monitoring available resources and adjusting assignments as needed.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.

Clerical Assistant

Meijer
06.1999 - 05.2005
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Collaborated with other clerical staff on special projects, improving overall office performance.

Education

High School Diploma -

Belfry High School
Belfry
05-1996

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Schedule management
  • Updating logs
  • Route planning
  • Route navigation
  • Conflict resolution

Interests

  • Exploring various forms of art, such as photography, crafting, and computers, to nurture creativity and personal growth

Timeline

Dispatcher

Phoenix Transportation Services
02.2015 - Current

Transportation Dispatcher

Lexington Cartage / Online Transportation
05.2005 - 11.2025

Clerical Assistant

Meijer
06.1999 - 05.2005

High School Diploma -

Belfry High School

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Shasta Engle