Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaun keys

Lexington

Summary

Dynamic Account Manager with a proven track record at Longship Shipping and Logistics, excelling in client relations and customer satisfaction. Skilled in relationship building and problem resolution, I successfully maintained high client retention rates while fostering a collaborative team environment. Committed to driving results and enhancing client experiences through strategic communication.

Overview

23
23
years of professional experience

Work History

Account Manager

Longship Shipping and Logistics
Lexington, KY
02.2021 - 06.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

General Manager

Walgreens
Lexington, KY
01.2002 - 01.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Education

Management/Marketing

Kentucky State University
Frankfort, KY
12-2001

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Relationship building
  • Customer satisfaction

Timeline

Account Manager

Longship Shipping and Logistics
02.2021 - 06.2025

General Manager

Walgreens
01.2002 - 01.2020

Management/Marketing

Kentucky State University
Shaun keys