Shaun keys
Lexington
Summary
Dynamic Account Manager with a proven track record at Longship Shipping and Logistics, excelling in client relations and customer satisfaction. Skilled in relationship building and problem resolution, I successfully maintained high client retention rates while fostering a collaborative team environment. Committed to driving results and enhancing client experiences through strategic communication.
Overview
23
23
years of professional experience
Work History
Account Manager
Longship Shipping and Logistics
02.2021 - 06.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
General Manager
Walgreens
01.2002 - 01.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Management/Marketing
Kentucky State University
Frankfort, KY12-2001
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Relationship building
- Customer satisfaction
Timeline
Account Manager
Longship Shipping and Logistics
02.2021 - 06.2025
General Manager
Walgreens
01.2002 - 01.2020
Management/Marketing
Kentucky State University
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