Shavonda James
Louisville
Summary
Experienced in safe driving practices and defensive driving techniques, with a solid background in vehicle maintenance including routine checks and pre-trip inspections. Demonstrated strong customer relations skills through effective communication and accurate data entry for new enrollments. Proficient in utilizing telephone systems to provide quality service while managing inventory tasks efficiently. Skills in personnel management and operational support contribute to a well-rounded professional profile suitable for roles requiring attention to detail and reliability. Versatile and resourceful team player.Demonstrated ability to learn new procedures and office programs quickly
Overview
27
27
years of professional experience
Work History
Driver
Wayneisha Temple
Louisville
03.2015 - 01.2024
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Customer Service Representative
ADP
Louisville
01.2013 - 09.2015
- Utilized the telephone system providing excellent customer service
- Accurately entered applicants information for new enrollments
- Operate a PC to obtain and extract information
Customer Service Representative
ACCENT Marketing Services LLC
Jeffersonville
04.2011 - 06.2013
- Research and Analysis data to address customers needs
- Provided customer satisfaction of products
- operate a PC to obtain and extract information
Customer Service Representative
H&r Block
Louisville
12.2010 - 04.2011
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Charitable Resource Foundation
New Albany
02.2009 - 03.2011
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Childcare Provider
Self Employed Services
Louisville
01.1997 - 01.2010
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
Education
Associate of Science -
National College Louisville Ky Campus
Louisville, KY05-2011
High School Diploma -
Iroquois High School
Louisville, KY06-1992
Skills
- Safe driving skills
- Personnel Skills
- Vehicle maintenance
- Customer Relations skills
- inventory skills
- Telephone skills
- calculator skills
Timeline
Driver
Wayneisha Temple
03.2015 - 01.2024
Customer Service Representative
ADP
01.2013 - 09.2015
Customer Service Representative
ACCENT Marketing Services LLC
04.2011 - 06.2013
Customer Service Representative
H&r Block
12.2010 - 04.2011
Customer Service Representative
Charitable Resource Foundation
02.2009 - 03.2011
Childcare Provider
Self Employed Services
01.1997 - 01.2010
Associate of Science -
National College Louisville Ky Campus
High School Diploma -
Iroquois High School