Shawn Hedger
Williamstown
Summary
Dynamic Security Site Supervisor with extensive experience at Securitas Security Services USA, excelling in risk analysis and personnel supervision. Proven track record of enhancing client satisfaction through proactive communication and effective team leadership. Skilled in CCTV monitoring and conflict resolution, ensuring safety and compliance in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Secutity Site Supervisor
Securitas Security Services USA
06.2019 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Screen employees coming in and out clients security checkpoint ensuring all forbidden items stay out, and all client product stays in facility.
Temp Worker
Crown Staffing Solutions
06.2016 - 08.2016
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
Cafeteria Worker
Cincinnati Christian University
08.2018 - 05.2019
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Provided exemplary service to students, staff, and visitors.
- Contributed to a safe, inclusive work environment by consistently adhering to company policies and demonstrating respect for all team members and customers.
Automotive Technician
Walmart
01.2017 - 08.2018
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Changed, rotated, and balanced tires on different types of vehicles.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Performed oil changes, battery installation, headlight installation, tire rotation, and changes/repairs
Cashier
Walmart
10.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
Grant County High School
Dry Ridge, KY05.2016
Skills
- CCTV monitoring
- Access control
- Alarm systems
- Risk analysis
- Incident management
- Security management
- Security audits
- Physical security
- Threat assessment
- Security planning
- Crisis management
- Security training
- Patrol procedures
- Security personnel training
- Team leadership
- CCTV experience
- Safety and security procedures
- Personnel supervision
- Access systems and patrol
- Incident investigation
- Employee relations
- Safety and security regulations
- Security team management
- Emergency management
- Staff management
- Daily incident reporting
- Skilled in conflict resolution
- Relationship building and management
- Security screening
- Asset protection
- Security team leadership
- Security officer training
- Daily status reports
- Alarm monitoring
- Leadership skills
- Public speaking skills
- Computer skills
- Computer systems troubleshooting and problem fixing skills
Timeline
Secutity Site Supervisor
Securitas Security Services USA
06.2019 - Current
Cafeteria Worker
Cincinnati Christian University
08.2018 - 05.2019
Automotive Technician
Walmart
01.2017 - 08.2018
Cashier
Walmart
10.2016 - 01.2017
Temp Worker
Crown Staffing Solutions
06.2016 - 08.2016
Grant County High School
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