Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Skidmore

Mount Sterling

Summary

Dynamic Senior Sales Account Manager at Solaris Diagnostics with a proven track record in client relationship building and Customer Service Management. Achieved sales goals by cultivating new customer relationships and implementing effective retention strategies. Skilled in systems and software, I excel in fostering positive customer relations while driving profitability and growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Representative/Senior Sales Account Manager

Solaris Diagnostics
05.2023 - Current
  • Developed and maintained positive customer relations and coordinated with colleagues to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed 104 accounts successfully.
  • The ability to succeed and adapt in new environments.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Medical Assistant/Phlebotomist

Total Wellness
05.2023 - Current
  • Directed patients to exam stations, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam stations and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure, height and weight.
  • Completed wellness exams on employees.
  • Traveled to different job site locations.

Travel Phlebotomist

Total Medical Staffing
10.2019 - 05.2023


  • Organized daily work based on collection priority.
  • Packaged and shipped specimens to central lab daily.
  • Demonstrated genuine compassion for all patients while seeing 40-100 patients per day.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical/hospital protocols.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.

Phlebotomist

Med-Lake Laboratory
12.2022 - 04.2023
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Conducted venipuncture and observed patients.
  • Created Lab orders in the EMR system.
  • Verified patients' identification for proper sample collection.
  • Prospected and scheduled lunches with sales rep.
  • Followed up with existing clients.

Laboratory Technician

UK Healthcare
11.2018 - 06.2019
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Obtained venipuncture and capillary sticks.
  • Running ID Now machines to provide faster service to physicians.

Education

Associate of Arts -

Bluegrass Community And Technical College
Lexington, KY
05-2020

Skills

  • Telephone reception

  • Territory management

  • Network development

  • Customer relations

  • Lead prospecting

  • Staff training

  • Client services

  • Retention strategies

  • Systems and software expertise

  • Client relationship building

Certification

  • Certified Phlebotomist/EKG, Bluegrass Community and Technical College-2017
  • Certified in Proficiency in immunization and vaccine administration.
  • Basic Life Support

Timeline

Representative/Senior Sales Account Manager

Solaris Diagnostics
05.2023 - Current

Medical Assistant/Phlebotomist

Total Wellness
05.2023 - Current

Phlebotomist

Med-Lake Laboratory
12.2022 - 04.2023

Travel Phlebotomist

Total Medical Staffing
10.2019 - 05.2023

Laboratory Technician

UK Healthcare
11.2018 - 06.2019

Associate of Arts -

Bluegrass Community And Technical College

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Shawna Skidmore