Shayneika Brown
Savannah
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Aiming to secure a position in a company where I am able to work on my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills and experience and contribute in the most effective manner by being a loyal, committed, and effective key team player
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Progressive Distributors
11.2023 - 04.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered inbound calls, chats and emails to facilitate customer service
- And retrieve orders
- Developed strong customer relationships to encourage repeat business
- Informed customers about billing procedures, processed payments, and provided payment option
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Answered customer inquiries and provided accurate information regarding products and services
- Provided exceptional customer service to ensure customer satisfaction
- Supported sales team members to drive growth and development.
FRONT DESK AGENT
Morritts Resort Ltd
06.2022 - 11.2023
- Answered telephones and greeted visitors to assist, answer questions and direct
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Responded to inquiries and room requests made online, by phone and via email
- Inputted guest information into computer system accurately and securely
- Resolved customer complaints promptly and courteously
- Processed payments accurately and efficiently
- Scheduled reservations for groups and special events
- Stayed current on promotions, discounts, packages, and offers available at the hotel
- Provided information about hotel amenities, services, and local attractions
- Arranged tours, taxis or restaurant reservations for customers
- Trained new staff members on front desk procedures and software.
NIGHT AUDITOR
Morritts Tortuga Club
12.2022 - 06.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews
- Checked auditing discrepancies by reconciling cash drop and credit card transactions
- Ran end-of-day computer functions and closed out reports, submitting details to Accounts department for review
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts
- Verified that all charges posted were accurate prior to submitting final bills to guests
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
OFFICE ASSISTANT TEMP
Conglomerate Agency
11.2021 - 03.2022
- Responsibilities are but not limited to doing administrative and clerical tasks (such as immigration forms)
- Provided administrative support such as filing documents, photocopying, faxing
- Greeted and welcomed visitors, clients, and customers in a professional manner
- Managed reception area by keeping it organized and tidy at all times
- Collected payment from customers using cash registers or other point-of-sale systems
- Maintained an organized filing system of paper documents and electronic files
- Handled incoming calls, emails, and mail inquiries professionally
- Scheduled appointments, meetings, and conferences for management
- Run errands to Immigration Department (WORC), Banks and Post Office
- Removed trash from offices each day before leaving work.
ASSISTANT SUPERVISOR/ STOREKEEPER
Timeless Beauty Wholesale
01.2014 - 03.2019
- I was responsible for general routine, daily store activities, including processing postings, beauty supplies & clothing receipt and distribution, carried out inventories and inventory control activities
- Sometimes manage purchase and change orders
- My post entails maintaining an automated supply inventory database; updating database of materials, supplies, and equipment; generating related reports to verify inventory levels and determining re-order activity
- I was also involved in the distribution and issuance of uniforms, supplies, materials, and/or equipment based on incoming requests and orders
- I sometimes conducted inspections (after clearing incoming packages from CI Customs & Border Control) on the receipts to verify the quality and quantity of materials and equipment received against specifications and units ordered
- Packing, pricing, labeling, resolved any discrepancies on received orders
- Carried out other primary tasks, duties, and responsibilities that commonly make up the storekeeper/ supervisor as the responsibilities listed were not limited to
- Inspected premises regularly to identify potential hazards or maintenance needs
- Resolved customer complaints promptly and effectively
- Performed cashier duties such as processing payments, issuing receipts and balancing cash drawers at the end of shifts.
Education
Certificate in Hospitality & Introduction to Marketing -
Heart Trust NTA
Certificate in Early Childhood Education -
National Youth Service
High School Diploma -
St. Hilda's Diocesan High School
Skills
- Time Management
- Microsoft Office
- Office Management
- File Management
- Transaction Processing
- Customer Service
- Problem-solving skills
- Listening Skills
- Oral and written communications
- Administrative Skills
- Cash Handling
- Product Knowledge
- Data Entry
Certification
Office skills
Customer Service
Leadership and Management- Interpersonal skills
Compliance and Risk Management
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Progressive Distributors
11.2023 - 04.2024
NIGHT AUDITOR
Morritts Tortuga Club
12.2022 - 06.2023
FRONT DESK AGENT
Morritts Resort Ltd
06.2022 - 11.2023
OFFICE ASSISTANT TEMP
Conglomerate Agency
11.2021 - 03.2022
ASSISTANT SUPERVISOR/ STOREKEEPER
Timeless Beauty Wholesale
01.2014 - 03.2019
Certificate in Hospitality & Introduction to Marketing -
Heart Trust NTA
Certificate in Early Childhood Education -
National Youth Service
High School Diploma -
St. Hilda's Diocesan High School