Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shea Marion

Louisville

Summary

My passion is the medical field and I strive to help patients and their families. I consider myself a very organized and detailed individual as well as a team player. I'm a dedicated professional well-versed in communication and team building, with knowledge of years of medical terminology as well as cross trained in all areas whether it be in an office setting or in the emergency room. I'm ready to bring my 10 plus years of medical experience to your team. Thank you for your time and consideration.

Overview

12
12
years of professional experience

Work History

Patient Access Coordinator

Baptist Health Hospital
06.2020 - Current
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Engaged with patients to provide critical information.
  • Trained new staff on hospital processes and procedures.
  • Along with performing patient registration, third shift takes turns on a nightly basis with the task of Bedboard for the hospital. The many duties of Bedboard include; placing patients from our own ER into assigned beds that we choose based upon the DX that the current Dr. gives in report, placing patients from many different hospitals into assigned beds based on the DX of their Dr from given report. We also transfer patients to different beds per request at that time. To perform the task of Bedboard, the individual has to be a great multi-tasker and very organized as well as a people person in person as well as over the phone due to the person having the Lead Phone for the night.

Medical Receptionist

Norton Healthcare
09.2017 - 02.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Answered phone calls and messages for Multiple physician, medical facility, scheduling appointments, and handling patient inquiries.

Client Services Representative

Centerstone
07.2016 - 09.2017
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and updated databases to handle customer data.
  • Delivered prompt service to prioritize customer needs.

Patient Access Representative

Conifer Health
04.2015 - 04.2016
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Delivered support to medical staff in completion of patient paperwork.
  • Organized patient records and database to facilitate information storage and retrieval.

Medical Receptionist

Louisville Podiatry
08.2012 - 04.2015
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Education

CPC - Medical Insurance Coding

ATA College
2005

High School Diploma -

Purnell School
Pottersville, NJ
05.1996

Skills

  • Determination Rendering
  • Business Management Principles
  • Encryption Software
  • Interpreting Physician Orders
  • Health Care System
  • Customer Satisfaction
  • Insurance Coordination
  • Patient Admission
  • EMR
  • Verbal and Written Communication
  • Patient Contact
  • Electronic Health Records Systems
  • Professional Bedside Manner
  • EMR Updating
  • 50 WPM Typing Speed
  • Reading Comprehension
  • Patient Data Compilation
  • Diagnostic Codes
  • Investigate Complaints
  • Educate Patients
  • Insurance Verification
  • Phone and Email Etiquette
  • Punctual and Hardworking
  • Insurance Company Knowledge
  • Medical History Documentation
  • Improve Patient Care
  • Demographics Information
  • Patient Registration
  • Registration Coordination
  • Patient Interviewing Skills
  • Patient Data Management Systems
  • Eligibility Determinations
  • Information Collection
  • Admitting Coordination
  • Process Improvement
  • Word Processing
  • System Updating
  • Patient Information Collection
  • Reviewing Patient Information
  • Informed Consent
  • Medical Terminology
  • Registration Processing
  • Patient Health Information Access
  • Patient Rights

References

Carly Coulter Lane, PA carly.coulter@bhsi.com

Ashley Reesor, PA ashley,reesor@bhsi.com

Hope Carney, RN 502.797.6360 

Stanalee Gowin, Manager ER 817-6542

Susan Heath,RN, susan.heath@bhsi.com


Timeline

Patient Access Coordinator

Baptist Health Hospital
06.2020 - Current

Medical Receptionist

Norton Healthcare
09.2017 - 02.2020

Client Services Representative

Centerstone
07.2016 - 09.2017

Patient Access Representative

Conifer Health
04.2015 - 04.2016

Medical Receptionist

Louisville Podiatry
08.2012 - 04.2015

CPC - Medical Insurance Coding

ATA College

High School Diploma -

Purnell School

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Shea Marion