Shealee Sjoquist
Olive Hill,KY
Summary
Skilled in customer service and critical thinking, I excelled as a Customer Service Representative at Amazon, adeptly resolving social media concerns. At Nestle, I ensured production efficiency by managing heavy-duty machinery.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Amazon
07.2018 - Current
- Responded to and resolved social media customer concerns with efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Production
Nestle
03.2013 - 08.2017
- Controlled and maintained heavy-duty machines.
- Monitored and ensured successful completion of production processes.
- Cleaned and maintained production area and equipment.
- Notified supervisor of issues with equipment or production.
- Used to maintain production records.
- Recorded production data and reported any discrepancies.
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TX06.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Amazon
07.2018 - Current
Production
Nestle
03.2013 - 08.2017
High School Diploma -
Fossil Ridge High School
Similar Profiles
Mary (Molly) Kemmerly SorensonMary (Molly) Kemmerly Sorenson
Staffing Administrator at AmazonStaffing Administrator at Amazon
Kayla HowardKayla Howard
Fulfillment Associate at AmazonFulfillment Associate at Amazon
Roopesh PasulotiRoopesh Pasuloti
Inventory Control and Quality Assurance Associate at AmazonInventory Control and Quality Assurance Associate at Amazon