Sheila M Skaggs
Glendale
Summary
Dynamic professional with a proven track record at First National Bank Omaha, excelling in customer service and technical troubleshooting. Recognized for innovative problem-solving and effective communication, I foster team collaboration and enhance operational efficiency. Skilled in phlebotomy techniques, I deliver exceptional patient care while maintaining meticulous records and ensuring compliance with safety standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FNBO
First National Bank Omaha
09.1998 - 10.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated a variety of machinery and tools safely and efficiently.
Phlebotomist Technican
Jewish Hospital
Louisville
07.1990 - 10.1997
- Prepared specimens for laboratory testing and analysis.
- Maintained accurate records of patient information and procedures.
- Ensured proper sterilization and maintenance of phlebotomy equipment.
- Assisted healthcare team with patient care and comfort during procedures.
- Communicated effectively with patients to explain procedures and address concerns.
- Collaborated with laboratory personnel to ensure timely specimen processing.
- Trained new staff on phlebotomy techniques and safety practices.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Demonstrated knowledge of anatomy and physiology along with medical terminology related to phlebotomy practices.
Skills
- Customer service
- Technical troubleshooting
- Phlebotomy techniques
- Team collaboration
- Problem solving
- Effective communication
- Computer
- Computer skills
- Troubleshooting
- Customer relations
- Problem resolution
- Excellent communication
- Supervision and leadership
- Communication
- Organizational skills
- Interpersonal communication
Certification
- CNA
- Phlebotmist Technical
Timeline
FNBO
First National Bank Omaha
09.1998 - 10.2007
Phlebotomist Technican
Jewish Hospital
07.1990 - 10.1997