Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Shelbey Faulkner

Lexington

Summary

Experienced manager and bartender with a strong background in the bourbon industry. Skilled in cultivating relationships and thriving in high-pressure environments. Committed to delivering exceptional customer service and creating memorable travel experiences for guests.

Overview

8
8
years of professional experience

Work History

Guest Services Tour Captain

Woodford Reserve Distillery
08.2024 - Current
  • Organizes daily work schedules for a team exceeding 20 individuals.
  • Conducts daily meetings to align team objectives.
  • Delivers training programs for tour guides.
  • Manages inventory levels to ensure optimal stock availability.
  • Directs high-end tour activities.
  • Demonstrate strong negotiation skills with the ability to handle conflict professionally
  • Streamlined guest registration procedures.
  • Supports organization of tours and tastings as part of routine operational duties.
  • Generate and submit daily report to GM.

Bar Manager/Lead Bartender

Bulleit Distilling
07.2022 - 08.2024
  • Analyze financial data such as costs associated with waste reduction and cost control initiatives.
  • Ensure compliance with local health codes regarding food storage temperatures and alcohol serving guidelines.
  • Prepare detailed reports on daily sales figures to track trends in customer preferences.
  • Assist with planning special events such as dinner and cocktail pairings or cocktail parties.
  • Develop drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitor guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Mix and serve both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Process payments accurately and efficiently with POS system.
  • Ensure proper sanitation of bar areas, glassware, utensils, and equipment.

Tour Guide

Buffalo Trace Distillery
04.2020 - 07.2022
  • Entertained up to 30 guests with exciting guided bourbon tours and tastings.
  • Efficiently checked in guests with reserved experiences and walk-in guests at the front desk.
  • Encouraged bourbon and product sales.
  • Provided successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Trained apprentice guides on information to present to tourists and travelers.
  • Assisted bars with pouring and setting for tastings.

Retail Sales Associate

Bourbon Cellar
01.2019 - 04.2020
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Served guests on bar including filling to-go beer growlers.
  • Executed keg changes for bar.

Tour Guide

Wild Turkey Distillery
01.2018 - 01.2019
  • Use of POS system to register guests, administer tour tickets, and sell merchandise
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 40 people on fun and educational tours of grounds.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Assisted with pouring for and setting up tasting experiences.

Education

High School Diploma -

Anderson County High School
Lawrenceburg, KY
06.2015

Skills

  • Data entry
  • Upselling
  • Guest Services
  • Retail Sales
  • Time Management
  • Creative problem solving
  • Cocktail Menu planning and execution
  • Customer Relations

Certifications

  • Server Training in Alcohol Regulations (STAR) June 28, 2023

Timeline

Guest Services Tour Captain

Woodford Reserve Distillery
08.2024 - Current

Bar Manager/Lead Bartender

Bulleit Distilling
07.2022 - 08.2024

Tour Guide

Buffalo Trace Distillery
04.2020 - 07.2022

Retail Sales Associate

Bourbon Cellar
01.2019 - 04.2020

Tour Guide

Wild Turkey Distillery
01.2018 - 01.2019

High School Diploma -

Anderson County High School

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Shelbey Faulkner