Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelby Burns

Oak Grove

Summary

An administrative professional experienced in a variety of roles and industries, with strong capabilities in leadership and organizational duties. A dedicated customer service representative, motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Nanny

Private Family
11.2024 - Current

Main job duties include:

  • Build a positive and nurturing environment to support child social and emotional growth
  • Provide well balanced meals and snacks throughout the day
  • Coordinated playdates and outings to meet children's physical and social needs
  • Interact through play, arts and crafts, walks outdoors, music, reading, cooking, etc.
  • Typical childcare duties (bathing, laundry, bottle prep, clothing)

House Manager

Tiberon Services
03.2022 - 10.2024

Main job duties include:

  • Direct house staff, ensuring daily duties are completed per standard work instructions
  • Back up house roles as needed to maintain daily flow of chores and perform all outside errands
  • Oversee all vendor and guest entries to the home for security and scheduling purposes
  • Manage the household calendar and keep family informed on upcoming events and appointments
  • Keep files, paperwork, and documentation up to date on a daily basis


Daycare Associate

Crunch Fitness
09.2021 - 03.2022

Main job duties include:

  • Supervise gym member children while parents are on site, maintaining a safe and clean environment
  • Prepare classroom and activities before shift begins and children arrive, ensuring safety protocols have been met
  • Support other teams and departments as needed during normal working hours
  • Close classroom at end of shift, cleaning to correct standards and prepping for next shift

Nanny

Private Families
05.2020 - 06.2021

Main job duties include:

  • Provide child care for two families during daytime hours, maintaining safety protocols and cleanliness standards
  • Support the families with daily chores and other household duties as time allows
  • Supported education activities through crafts, games, and outings

Seasonal Package Handler

UPS
11.2019 - 02.2020
  • Main job duties include:
  • Manage loading of packages in a timely and orderly manner to ensure safe transport for assigned region
  • Support teammates with package handling for other regions when needed
  • Assist other departments in the facility with daily duties when requested

Seasonal Merchandise Handler

Gap, Inc
06.2019 - 11.2019
  • Main job duties include:
  • Process customer returns, ensuring accurate inventory counts and correct application of pricing
  • Support other departments during peak volumes while maintaining return cycle times
  • Package, sort and store received items per department policies and procedures

Certified Trainer / Lead Host

Olive Garden
11.2018 - 06.2019
  • Main job duties include:
  • Maintain a professional work environment
  • Welcome guests to restaurant, accurately quoting wait times and seating guests in an efficient and positive manner
  • Train new hosts on proper procedures and daily work flow
  • Answer phones in a courteous manner
  • Support management and wait staff as needed

Education

High School Diploma -

Everett High School

General Studies

Everett Community College

Skills

  • Detail Oriented
  • Dependable
  • Customer Focused
  • Verbal and written communication
  • Data entry
  • Workload management
  • File and record keeping
  • Administrative duties
  • Schedule and calendar management
  • Types 50 wpm

Timeline

Nanny

Private Family
11.2024 - Current

House Manager

Tiberon Services
03.2022 - 10.2024

Daycare Associate

Crunch Fitness
09.2021 - 03.2022

Nanny

Private Families
05.2020 - 06.2021

Seasonal Package Handler

UPS
11.2019 - 02.2020

Seasonal Merchandise Handler

Gap, Inc
06.2019 - 11.2019

Certified Trainer / Lead Host

Olive Garden
11.2018 - 06.2019

High School Diploma -

Everett High School

General Studies

Everett Community College
Shelby Burns