Shelby Hyde
Dexter
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Theracom
01.2025 - Current
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume remote pharmacy environment.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles to include current medications and insurance details.
Certified Pharmacy Technician
J&R Pharmacy
04.2017 - 01.2025
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control..
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician
CVS Pharmacy
08.2014 - 04.2017
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Managed opening and closing duties for pharmacy.
Education
High School Diploma -
Trigg County High School
Cadiz, KY05-2012
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- HIPAA regulations
- Insurance billing
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Theracom
01.2025 - Current
Certified Pharmacy Technician
J&R Pharmacy
04.2017 - 01.2025
Pharmacy Technician
CVS Pharmacy
08.2014 - 04.2017
High School Diploma -
Trigg County High School
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