Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelby Smith

Hanson,KY

Summary

Experienced retail sales professional with a proven track record in fast-paced, high-energy environments. Skilled in transaction processing, cash handling, register operation, and merchandise display. Recognized for providing top-notch customer service by efficiently addressing inquiries, requests, and concerns.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Sales Associate/Key Holder

Dollar General
07.2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Operated register, handled cash and processed credit card transactions.
  • Built relationships with customers to encourage repeat business.
  • Assisted with the training of new sales associates.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Posed as models for advertising, artistic creation and display of goods.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Operated register, handled cash and processed credit card transactions.

Warehouse Associate

Columbia Sportswear
05.2022 - 07.2023
  • Maintained accurate inventory records through manual and computerized systems.
  • Labeled containers correctly for product identification purposes.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Collected stock location orders and printed requests to maintain inventory control.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Consistently lifted materials weighing as much as 35 pounds.

Security Officer/Customer Service Representative

Metro One Loss Prevention Services
09.2020 - 05.2022
  • Managed approximately 35 incoming calls, emails, and faxes per day from customers.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Completed incident reports to record security or loss prevention incidents.
  • Responded to medical emergencies before paramedic and law enforcement arrival.

Security Guard/Security Officer/Receptionist

Securitas Security Services
08.2019 - 08.2020
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Increased purchase amounts by cross-selling with similar products.
  • Obtained signatures for financial documents and internal and external invoices.

Education

High School Diploma -

Hopkins County Schools Academy
Madisonville
05-2018

Skills

  • Retail Loss Prevention
  • Problem-Solving Skills
  • Stocking and Receiving
  • Energetic Self-Starter
  • Exceeds Sales Goals
  • Customer service
  • Retail store operations
  • Cash handling
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Pricing and labeling

Certification

  • Technical Support Fundamentals :


https://coursera.org/share/9b1049b44fc6b28e4a974442363d7a62


  • Work Smarter with Microsoft Word


https://coursera.org/share/7417f8c6171cc81ff9ee5355bde7efba

Timeline

Lead Sales Associate/Key Holder

Dollar General
07.2023 - Current

Warehouse Associate

Columbia Sportswear
05.2022 - 07.2023

Security Officer/Customer Service Representative

Metro One Loss Prevention Services
09.2020 - 05.2022

Security Guard/Security Officer/Receptionist

Securitas Security Services
08.2019 - 08.2020

High School Diploma -

Hopkins County Schools Academy

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Shelby Smith