Shelby Wellman
Elkhorn City
Summary
Resourceful professional in customer-facing roles, with several years of experience, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Receptionist
Howard Family Eyecare
Pikeville
08.2025 - Current
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system and responded to inquiries promptly.
- Scheduled appointments and maintained calendars for staff members.
- Maintained a clean and organized reception area for a welcoming environment.
- Assisted in managing office supplies and inventory levels effectively.
- Handled confidential information with discretion and professionalism.
- Collaborated with team members to improve office procedures and workflow efficiency.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Unit Secretary
Pikeville Medical Center
Whitesburg
09.2024 - 08.2025
- Managed patient admissions and discharge processes efficiently.
- Coordinated communication between medical staff and patients effectively.
- Scheduled appointments and maintained accurate calendars for healthcare providers.
- Processed medical records and ensured compliance with confidentiality standards.
- Facilitated patient inquiries and resolved issues with professionalism.
- Utilized electronic health record systems to update patient information accurately.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Prepared documents for signature by physicians or other authorized personnel.
- Compiled physical and digital documents, charts, and reports.
Front Office Manager
KVA-T
Shelbiana
06.2024 - 09.2024
- Supervised and trained front office staff to maintain high service standards.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
Customer Service Representative
Foundever
Whitesburg
05.2023 - 10.2023
- Assisted customers with inquiries regarding products and services.
- Provided product information and recommendations to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Front Office Manager
KVA-T
Whitesburg
09.2020 - 05.2023
- Managed front desk operations and ensured efficient guest check-out processes.
- Supervised and trained front office staff to maintain high service standards.
- Handled customer inquiries and resolved issues to enhance overall satisfaction.
- Maintained accurate records of customer interactions and transactions for reporting purposes.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Education
Letcher County Central Highschool
whSkills
- Appointment scheduling
- Customer service
- Confidentiality compliance
- Front desk operations
- Communication skills
- Problem solving
- Office procedures
- Attention to detail
- Time management
- Leadership skills
- Staff management
- Documentation and reporting
- Verbal and written communication
- Multi-line telephone skills
- Tech-Savvy
- Multi-line telephone operation
Timeline
Receptionist
Howard Family Eyecare
08.2025 - Current
Unit Secretary
Pikeville Medical Center
09.2024 - 08.2025
Front Office Manager
KVA-T
06.2024 - 09.2024
Customer Service Representative
Foundever
05.2023 - 10.2023
Front Office Manager
KVA-T
09.2020 - 05.2023
Letcher County Central Highschool