Shelia Kippes
Louisville
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
Hospitslity
Extended day america
Louisville
11.2023 - 01.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
Members Specialist
Sams Club front end
Louisville
02.2021 - 11.2023
- Assisted members with inquiries and provided product information.
- Processed member transactions efficiently at checkout stations.
- Managed membership sign-ups and renewals for customers.
- Collaborated with team members to maintain store appearance and organization.
- Trained new associates on customer service best practices and store policies.
- Provided feedback on store operations to improve member satisfaction.
- Developed strategies for increasing member engagement through loyalty programs and incentives.
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Assisted with training new staff members on procedures related to member services.
House Keeping
West Florida hospital
Pensacola
06.2016 - 08.2017
- Supervised and coordinated the activities of housekeeping staff.
- Collaborated with other departments such as housekeeping and maintenance when necessary.
- Communicated with housekeeping staff to ensure rooms were ready for guest arrivals.
- Assisted with general housekeeping tasks such as changing linens, vacuuming floors.
- Performed quality assurance checks on guest rooms upon completion of housekeeping duties.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
- Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
- Developed positive relationships with internal departments such as housekeeping and maintenance.
- Stocked housekeeping carts with supplies necessary for cleaning tasks.
- Performed general housekeeping tasks including emptying trash cans and disposing debris appropriately.
- Performed light housekeeping duties such as laundry, vacuuming, dusting, mopping floors.
- Established relationships with vendors for food services, housekeeping supplies.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
House Keeping
Woodsprings Suites
Pensacola
08.2011 - 09.2016
- Supervised and coordinated the activities of housekeeping staff.
- Collaborated with other departments such as housekeeping and maintenance when necessary.
- Communicated with housekeeping staff to ensure rooms were ready for guest arrivals.
- Facilitated communication between housekeeping staff and management team.
- Assisted with general housekeeping tasks such as changing linens, vacuuming floors.
- Performed quality assurance checks on guest rooms upon completion of housekeeping duties.
- Locked guest rooms after performing housekeeping services and maintained complete security.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
- Organized and distributed housekeeping supplies such as linens, towels, and toiletries.
- Developed positive relationships with internal departments such as housekeeping and maintenance.
- Stocked housekeeping carts with supplies necessary for cleaning tasks.
- Performed basic housekeeping tasks such as cleaning toys and equipment.
- Performed general housekeeping tasks including emptying trash cans and disposing debris appropriately.
Education
G.E.D
Louisville, KYSkills
- Customer service
- Team collaboration
- Membership management
- Housekeeping supervision
Accomplishments
I received recognition from extended state america for being an outstanding employee
Timeline
Hospitslity
Extended day america
11.2023 - 01.2026
Members Specialist
Sams Club front end
02.2021 - 11.2023
House Keeping
West Florida hospital
06.2016 - 08.2017
House Keeping
Woodsprings Suites
08.2011 - 09.2016
G.E.D