Summary
Overview
Work History
Education
Skills
Timeline
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Shelley McKinney

Wallingford

Summary

Knowledgeable multi-unit leader with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.

Overview

19
19
years of professional experience

Work History

District Manager

Dollar Tree
01.2024 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

Director of Operations

RMH Franchise
01.2020 - 12.2023
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.

General Manager

RMH Franchise
07.2016 - 01.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Assistant Manager

RMH Franchise
09.2014 - 07.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Production Supervisor

Aramark Dining
12.2005 - 09.2014
  • Resolved issues quickly to maintain productivity goals.
  • Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
  • Established clear priorities and production quality standards.
  • Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.

Education

Bachelor of Science - Business Administration

University of The Cumberlands
Williamsburg, KY
12-2016

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service

Timeline

District Manager

Dollar Tree
01.2024 - Current

Director of Operations

RMH Franchise
01.2020 - 12.2023

General Manager

RMH Franchise
07.2016 - 01.2020

Assistant Manager

RMH Franchise
09.2014 - 07.2016

Production Supervisor

Aramark Dining
12.2005 - 09.2014

Bachelor of Science - Business Administration

University of The Cumberlands

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Shelley McKinney