Shelly Davidson
Marion
Summary
High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality.
Overview
20
20
years of professional experience
Work History
Kitchen Supervisor
Aramark
Fredonia
09.2024 - Current
- Collaborated with other supervisors on various projects related to restaurant operations.
- Conducted regular performance evaluations of kitchen personnel.
- Developed menus for special occasions and events as requested by management.
- Performed regular inspections of storage areas, coolers, freezers, ovens.
- Monitored inventory levels of ingredients, supplies and equipment.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Maintained records of employee attendance and payroll information.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
Insurance Agency Owner
Partners Insurance Agency
Marion
01.2005 - 11.2024
- Negotiated with vendors to secure favorable terms for supplies, equipment purchases or other services needed by the agency.
- Provided guidance to employees on underwriting standards as well as best practices in customer service delivery.
- Identified areas of improvement in existing processes and developed solutions accordingly.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Analyzed data from various sources such as surveys or industry trends reports to identify areas of improvement within the agency's operations.
- Resolved customer complaints promptly and professionally while maintaining high levels of customer satisfaction.
- Created and implemented strategies for increasing customer base, developing relationships with existing customers, and expanding the agency's market share.
- Ensured that all employees are compliant with state licensing requirements before performing any duties related to insurance transactions.
- Developed and maintained a thorough understanding of company products, services, policies, procedures and regulations.
- Managed daily operations including sales tracking, budgeting, forecasting, payroll administration and staff development.
- Utilized specialized software programs for tracking policy renewals or generating quotes for prospective customers.
- Reviewed customer applications to ensure that all information is accurate and up-to-date prior to processing claims.
- Drafted insurance contracts for new clients while ensuring compliance with applicable laws and regulations.
- Maintained financial records such as invoices, expenses reports and accounts receivable and payable ledgers.
- Inspected property damage sites to determine coverage eligibility based on policy provisions.
- Participated in industry conferences or seminars to stay abreast of current trends in the field of insurance.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hired and trained new department managers to increase team oversight and productivity.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Hosted special events to boost brand awareness and increase community engagement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Caldwell County High School
Princeton, Ky.05-1995
Skills
- Menu development
- Inventory management
- Food safety
- Staff supervision
Timeline
Kitchen Supervisor
Aramark
09.2024 - Current
Insurance Agency Owner
Partners Insurance Agency
01.2005 - 11.2024
High School Diploma -
Caldwell County High School