Shelly Schneider
Jeffersonville
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at ADP, enhancing customer loyalty through empathetic conflict resolution. My blend of critical thinking and active listening, alongside proficient data entry skills, ensured efficient problem-solving, significantly boosting customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ADP
11.2010 - 11.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
All Purpose Clerk
Allstate Ford Truck Sales
11.2007 - 11.2010
- Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
- Managed inventory levels by conducting regular audits and maintaining proper stock rotation procedures.
- Promoted a safe working environment by adhering to safety protocols throughout the store.
- Contributed to increased sales by effectively stocking shelves and displaying merchandise.
- Collaborated with team members to achieve daily tasks and support overall store operations.
- Participated in training sessions for improved job performance and knowledge of store procedures or policies.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Assisted in loss prevention efforts through vigilance and adherence to company policies.
- Improved customer satisfaction by providing efficient and accurate service in various departments.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Crosstrained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.
Education
None - Social Work
JCTC
Louisville, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
ADP
11.2010 - 11.2014
All Purpose Clerk
Allstate Ford Truck Sales
11.2007 - 11.2010
None - Social Work
JCTC
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