Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Shelly Thomas

Bodden Town

Overview

39
39
years of professional experience

Work History

Housekeeper

Health City
03.2019 - Current
  • Demonstrated capacity for performing multiple functions concurrently and providing stellar customer service within hectic environments
  • Collected trash and moved garbage cans Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
  • Ensure all rooms are cared for and inspected according to standards
  • Protect equipment and make sure there are no inadequacies
  • Notify superiors of any damage, deficits, and disturbances
  • Deal with reasonable complaints/requests with professionalism and patience
  • Check stocking levels of all consumables and replace when appropriate
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices

Messenger and Filing Clerk

CS. Grill Co. Genesis Building
01.2001 - 01.2003
  • Check incoming paperwork (correspondence, invoices etc.) and make copies before distributing
  • Sort all papers alphabetically and according to content, dates, significance etc
  • Create or update records with new files and information
  • Store all paperwork in designated places securing the important documents
  • Enter paperwork into an electronic system either by data entry or by using optical scanners
  • Deal with all requests to access files and keep logs of borrowed papers
  • Develop an efficient filing system to make updating and retrieving files easier
  • Follow policies and confidentiality dictations to safeguard data and information
  • Monitor inventory of files, paper clips etc
  • And report shortages

Cashier

Fosters Food Fair
06.1997 - 01.1999
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure the pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Redeem stamps and coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products, and introduce new ones
  • Resolve customer complaints, guide them, and provide relevant information
  • Bag items carefully
  • Greet customers when entering or leaving establishment
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged
  • Answer customers' questions and get a manager if an answer doesn't solve the issue
  • Bag, box, or wrap packages
  • Provide excellent customer service to ensure satisfaction

Cashier

Coral Art Collections
03.1995 - 01.1996
  • Handle cash, credit, or check transactions with customers
  • Scan goods and collect payments
  • Ensure the pricing is correct
  • Issue change, receipts, refunds, or tickets
  • Redeem stamps and coupons
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
  • Make sales referrals, cross-sell products, and introduce new ones
  • Resolve customer complaints, guide them, and provide relevant information
  • Bag items carefully
  • Greet customers when entering or leaving establishment
  • Maintain clean and tidy checkout areas
  • Keep reports of transactions
  • Process returns and check to see if items are damaged
  • Answer customers' questions and get a manager if an answer doesn't solve the issue
  • Bag, box, or wrap packages
  • Provide excellent customer service to ensure satisfaction

Switch Board Operator/Receptionist

06.1985 - 01.1990
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen, and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort, and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing

Education

CAYMAN ISLANDS HIGH SCHOOL -

09.1984

Skills

  • Excellent Communication
  • Customer Service
  • Leadership
  • Problem Solving
  • Time Management
  • Critical Thinking

Hobbies and Interests

  • Giving back to the community by helping the elderly and my peers where they may need assistance.
  • Public speaking and engagement.
  • Volunteering at events when I can to gain personal character development.

References

AVAILABLE UPON REQUEST

Timeline

Housekeeper

Health City
03.2019 - Current

Messenger and Filing Clerk

CS. Grill Co. Genesis Building
01.2001 - 01.2003

Cashier

Fosters Food Fair
06.1997 - 01.1999

Cashier

Coral Art Collections
03.1995 - 01.1996

Switch Board Operator/Receptionist

06.1985 - 01.1990

CAYMAN ISLANDS HIGH SCHOOL -

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