Shelly williams
LOUISVILLE
Summary
Experienced with conducting in-depth market research interviews to gather critical consumer insights. Utilizes strong communication skills to engage respondents and extract meaningful data. Track record of supporting data-driven strategic decisions through comprehensive and accurate reporting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
ICQA Warehouse Associate
Grainger Industrial Supply
07.2022 - Current
- Increased team versatility through participation in cross-training programs across various roles.
- Implemented process improvements based on data-driven assessments of warehouse operations.
- Optimized productivity by maintaining a clean and organized warehouse environment.
- Managed accurate recording and storage of products during inbound shipments.
- Delivered exceptional service experiences by addressing customer inquiries about product availability.
- Strengthened team dynamic by assisting in the recruitment of new associates.
- Fostered continuous improvement via ongoing coaching and constructive feedback for team members.
- Conducted thorough investigations to resolve inventory discrepancies effectively.
Mail Sorter
Courier Journal
08.2015 - 06.2022
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager
Unique Thrift Store
03.2010 - 07.2015
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Demonstrated strong written and verbal communication with clients and team members.
- Provided professional telephone support, addressing customer inquiries and concerns promptly.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Utilized consistent dialing techniques to enhance efficiency in customer outreach.
- Maintained a confident and professional tone during all client interactions.
- Followed detailed instructions to ensure accuracy in task execution.
- Quickly troubleshot issues to resolve customer problems effectively.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
Education
High School Diploma -
Laurel County High School
London, KY05-1989
Skills
- Interview techniques
- Cross-cultural sensitivity
- Questionnaire development
- Quick-learning
- Customer service
- Verbal and written communication
- Computer skills
- Effective communication
- Problem-solving abilities
- Verbal communication
- Excellent communication
- Phone and email etiquette
- Reliability
- Computer proficiency
- Multitasking Abilities
- Problem-solving aptitude
- Written communication
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Languages
English
Full Professional
Timeline
ICQA Warehouse Associate
Grainger Industrial Supply
07.2022 - Current
Mail Sorter
Courier Journal
08.2015 - 06.2022
Assistant Manager
Unique Thrift Store
03.2010 - 07.2015
High School Diploma -
Laurel County High School
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