Summary
Overview
Work History
Education
Skills
References
Timeline
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Michael Samuels

George Town,Cayman Island

Summary

Dedicated professional with 26 years of experience as a phone repair technician, specializing in system repair and troubleshooting. Demonstrated expertise in diagnosing and resolving hardware and software issues, leading to high-quality repairs. Strong focus on customer service, consistently achieving high levels of customer satisfaction.

Overview

12
12
years of professional experience

Work History

LANDSCAPER

Vigoro
George Town, Cayman Islands
08.2018 - 12.2020
  • Maintained grounds including trimming, weeding and general clean-up.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.

Phone Repair Technician/Cell Phone Sales Representative

ISHOP 4 U
George town , GT
01.2021 - 08.2025
  • Repaired screens, batteries, and charging ports efficiently.
  • Diagnosed hardware and software issues on various phone models.
  • Provided excellent customer service during repair consultations.
  • Assisted customers in selecting protective accessories for devices.
  • Maintained cleanliness and organization of the repair workspace.
  • Troubleshot software and hardware problems on a variety of mobile devices.
  • Maintained accurate records of all repair work completed.
  • Cleaned and tested parts before assembling them into complete units.
  • Utilized specialized diagnostic tools such as oscilloscopes and multimeters, when required by certain repairs. ETC

MOBILE REPAIR TECHNICIAN

Big Tree Mobile
Portland, Jamaica
03.2013 - 05.2018
  • Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
  • Applied external accessories such as screen protectors, skins and more.
  • Reset and restored mobile operating systems such to factory default settings to correct software-based faults.
  • Installed new operating systems in iphone and Android devices.
  • Resolved board problems.

Education

High School -

Buff Bay High School
Buff Bay, Portland, Jamaica
07.1997

Skills

  • System Repair
  • Battery Replacement
  • Troubleshooting systems
  • Screen repair
  • Software troubleshooting
  • Camera repair
  • Phone unlocking
  • Instructing customers
  • Teamwork
  • LAN/WAN Networks
  • Multitasking capacity
  • Charging port repair
  • Network configuration
  • Parts ordering
  • Attention to detail
  • Water damage repair

References

References available upon request.

Timeline

Phone Repair Technician/Cell Phone Sales Representative

ISHOP 4 U
01.2021 - 08.2025

LANDSCAPER

Vigoro
08.2018 - 12.2020

MOBILE REPAIR TECHNICIAN

Big Tree Mobile
03.2013 - 05.2018

High School -

Buff Bay High School

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Michael Samuels