Sherry Alcorn

• Assigning operators to press, training operators on presses, ensuring safety in area
• Ensuring parts are within quality and safety guidelines.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Established clear communication channels that ensured the timely exchange of information between team members.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Promoted a culture of continuous improvement by encouraging feedback from team members.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Built strong relationships with team members through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity.

Previously held positions in the Quality department and on the assembly line.

• Provide support for the management team and associates
• Interview, drug test and hire all new associates
• Provide orientation for new hires
• Run all reporting needs for management
• Keep track of new hire retention program
• Work as a liaison for associates with Human Resources
• Help with associate engagement and uplift
• Member of the Customer 1st team
• Plan and execute sharing success celebrations
• Help with safety team
• Help pricing hang tags
• File, maintain and secure all employee records
• KRONOS support for payroll.
• Optimized inventory management systems, minimizing stock discrepancies and ensuring timely replenishment of essential supplies.
• Facilitated cross-functional collaboration by coordinating shared resources between departments in a timely manner.

Previously held positions as an Administrative Assistant in the Grocery Merchandising department and as an certified pharmacy technician/inventory specialist at the Kroger Central Fill location.

• Call members to schedule appointments with Pharmacists
• Use internal systems to determine lower cost alternatives for medications
• Use Right Fax to send documents to doctor offices on what was discussed with members
• Made spreadsheets for other locations to use so they could contact members
• Made spreadsheets with my daily total of consultation scheduled.

• Make calls to merchants to collect outstanding balances and to resolve any issues to help clear up balances due
• Receive incoming calls from merchants regarding their merchant accounts
• Take payments over the phone to clear up debts
• Kept notes on all calls for my own accounts plus any of my teammates accounts
• Collected around $70,000 monthly on my assigned merchant accounts
• Kept Excel spreadsheet of a running total to email to my manager at month end
• Made letters in Word to send to merchants with reminders of balances, payments arrangements and settlement offers.

• Maintain appearance of store for customers
• Made sure employees knew daily sales and credit goals
• Took payments for sales
• Balanced cash registers at either opening or closing of the store
• Help make schedule for employees with allotted hours allowed by our corporate office
• Took nightly deposits to bank
• Helped with inventory and putting out daily stock
• Provided customer service to help increase sales
• Watched sales floor to reduce shrinkage
• Answer any incoming calls to field customer questions
• Called other store locations to help customers locate items they were searching for.

• Evaluated accounts to approve for write offs and collection agency requests
• Approved paperwork for transfer accounts from one customer to another
• Provided training for new employees and recurrent training for current employees
• Made PowerPoint presentations for training classes.
• Boosted collection efficiency by implementing effective team strategies and setting clear goals.
• Developed a comprehensive training program for new hires, resulting in faster onboarding and increased productivity.
• Established strong relationships with clients by consistently providing exceptional service and support, resulting in higher recovery rates.
• Conducted regular performance reviews, identifying areas for improvement and providing constructive feedback to drive individual growth.
• Facilitated weekly team meetings to discuss progress updates, address challenges, and celebrate successes.
• Fostered a positive work environment by promoting open communication and empowering team members to contribute ideas and solutions.
• Negotiated favorable payment terms with delinquent customers, minimizing losses while maintaining goodwill.
• Maintained detailed records of all collection activities; providing transparency into trends, gaps or challenges that required attention from senior leadership teams.
• Provided ongoing coaching for staff members struggling to meet targets; offering practical guidance towards increasing success rates.
• Prioritized high-value accounts and devised customized collection strategies that balanced the importance of preserving client relationships without compromising on financial returns.
• Supervised staff of collectors, monitoring phone calls and letters.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Established procedures for collection of past due amounts.
• Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
• Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Previously held positions as collections specialist, an international customer service representative and as an international document auditor.