Sherry Easterling
Jeffersonville
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
28
28
years of professional experience
Work History
Store Manager
Bealls Florida
Winchester
12.2010 - 12.2024
- Created weekly work schedules for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
- Assessed operational efficiency of the store's departments.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner.
Store Manager
Dollar General
Winchester
03.2009 - 12.2010
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Completed day-to-day duties accurately and efficiently.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Assistant/Store Manager
Goody's Family Clothing
Mount Sterling
03.1997 - 02.2009
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Montgomery County High
Mount Sterling, KY06-1985
Skills
- Customer service
- Employee training
- Visual merchandising
- Payroll administration
- Time management
- Scheduling
- MS office proficient
- Recruitment and hiring
- Budget control
- Operations management
- P&L management
- Bank and safe deposits
Timeline
Store Manager
Bealls Florida
12.2010 - 12.2024
Store Manager
Dollar General
03.2009 - 12.2010
Assistant/Store Manager
Goody's Family Clothing
03.1997 - 02.2009
High School Diploma -
Montgomery County High
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