Shetitia I. Lewis
Hopkinsville
Summary
To obtain a position that will utilize my current skills as an Administrative Assistant. To further enhance my strong interpersonal skills while delivering superior customer service.
Overview
15
15
years of professional experience
Work History
Senior Account Representative
America's Car-Mart
11.2021 - 10.2024
- Updated files, verified potential customer's information; had face to face with current customers to discuss accounts, made outbound calls regarding accounts
- Studied charts weekly dealing with statistics, making comparisons of previous numbers
- Processed payments, set payment arrangements
- Served as the primary point of contact for clients, consistently providing a seamless and positive experience throughout their engagement with the company.
Production Worker
Crown Temporary Services
10.2020 - 11.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service
Convergys
09.2009 - 01.2011
- Processed orders, assisted with technical difficulties
Education
No Degree - Medical Assistant
Tidewater Tech
Newport News, VA01-2005
High School Diploma -
Bryan Station Magnet High
Lexington, KY05-1999
Skills
- Call center experience
- Sales presentations
- Data-driven decision making
- Team Training
- Performance tracking
Related Qualifications
Senior Account Representative
Medical Assistant
Timeline
Senior Account Representative
America's Car-Mart
11.2021 - 10.2024
Production Worker
Crown Temporary Services
10.2020 - 11.2021
Customer Service
Convergys
09.2009 - 01.2011
No Degree - Medical Assistant
Tidewater Tech
High School Diploma -
Bryan Station Magnet High
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