SHIMIRA HARRIS
Frankfort
Summary
I am a hard worker. A great team leader and I work great in a team setting. I am a compassionate, reliable, and enthusiastic retail professional with over 8 years of hands-on experience in customer service, and sales. Strong communicator with good time management skills and Im eager to learn new processes to support success. I would consider myself to be a great asset to your team.
Overview
21
21
years of professional experience
Work History
Direct Support Professional Caregiver
Amada Senior Care
09.2022 - 02.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
Cashier
dressbarn
08.2017 - 12.2017
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases, locating items and signing up for rewards programs
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Wrapped items and bagged purchases properly to prevent merchandise breakage
Jewelry Sales Associate
Walmart
06.2016 - 12.2016
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed store opening and closing procedures as per company guidelines
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable
- Restocked merchandise from inventory during downtime when items upfront became low
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
DSP
everyday matters
01.2004 - 02.2012
- Maintained clean and well-organized environment for client happiness and safety
- Tracked and reported clients' progress based on observations and conversations
- Enhanced patient wellbeing by supporting participation in recreational activities
- Supervised medication administration, personal hygiene and other activities of daily living
- Followed care plan and directions to administer medications
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Monitored client's well-being, safety and comfort
- Documented current patient information of behaviors and eating habits
- Aided with mobility and independence for disabled individuals and monitored safety
- Documented client progress in the medical book
- Served meals and assisted immobile or disabled individuals with eating
- Assisted client with personal hygiene, mobility and transportation
- Prepared food and helped patients eat to support healthy nutrition
- Monitored health and well-being of clients and reported significant health changes
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions
- Checked mail, shopped for groceries
Education
High School Diploma -
Franklin County High School
Frankfort, KY07.2003
Skills
- POS systems
- Cash management
- Merchandise restocking
- Payment processing
- Behavior redirection
- Compassionate client care
- Employee engagement and motivation
- Punctuality
- Credit and cash transactions
- Customer assistance
- Issue resolution
Timeline
Direct Support Professional Caregiver
Amada Senior Care
09.2022 - 02.2025
Cashier
dressbarn
08.2017 - 12.2017
Jewelry Sales Associate
Walmart
06.2016 - 12.2016
DSP
everyday matters
01.2004 - 02.2012
High School Diploma -
Franklin County High School
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