Shirley Moore
Greenup
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
CVS HEALTH CORPORATION
07.2025 - Current
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained knowledge of current promotions and policies to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
Assistant Manager
Rite Aid
10.2023 - 07.2024
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Executed administrative tasks, enhancing team efficiency and workflow organization.
- Supported staff training initiatives, fostering skill development and knowledge sharing.
- Collaborated with management on inventory control processes, improving stock accuracy.
- Managed scheduling and staffing needs, optimizing resource allocation for peak hours.
- Contributed to customer service excellence by addressing inquiries and resolving issues promptly.
- Engaged in team meetings to provide feedback and suggest process enhancements for productivity.
Customer Service Representative
AT&T Directv
02.2022 - 07.2022
- Adapted quickly to changes in product offerings and company policies to maintain service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Management Assistant
Kroger
11.2020 - 02.2022
- Handled customer feedback to identify areas for improvement in service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Organized and stocked shelves to ensure product availability and visibility.
- Assisted with inventory management, accurately tracking stock levels and reorder needs.
- Collaborated with team members to maintain clean and orderly store environment.
- Executed product placement strategies to optimize customer shopping experience.
Manager
Centre Cinemas, LLC
07.2012 - 02.2020
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed training programs for new staff, enhancing onboarding experience and productivity.
- Analyzed performance metrics to identify areas for process improvement and implement solutions.
- Coordinated team meetings to streamline communication and align project goals across departments.
- Facilitated conflict resolution among team members, fostering a positive work environment and teamwork.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Science - Medical Information Technology
Ashland Community And Technical College
Ashland, KY12-2024
Skills
- Customer relationship management
- Team leadership
- Microsoft Office Suite
- Team collaboration
- Effective communication
- Problem resolution techniques
- Data entry accuracy
- Administrative support tasks
- Microsoft dynamics 365
- Microsoft powerapps
- Office 365 security
- Project planning
- OneDrive for business
- Microsoft staffhub
Timeline
Customer Service Representative
CVS HEALTH CORPORATION
07.2025 - Current
Assistant Manager
Rite Aid
10.2023 - 07.2024
Customer Service Representative
AT&T Directv
02.2022 - 07.2022
Management Assistant
Kroger
11.2020 - 02.2022
Manager
Centre Cinemas, LLC
07.2012 - 02.2020
Associate of Science - Medical Information Technology
Ashland Community And Technical College