Shoba Woods

Dedicated medical receptionist with two years of experience in fast-paced medical environments. Skilled in managing patient inquiries, insurance authorizations, and front-desk communications. Known for professionalism and accuracy, ensuring seamless office operations. Successfully processed over 100 patient files weekly with 100% accuracy in medical records and insurance submissions. Seeking new opportunities to leverage customer service expertise and medical administrative skills in a growing healthcare facility.

Front Desk Operations

• Greeted and assisted over 60 patients daily, maintaining a professional and welcoming environment.
• Managed multiple phone lines, answering over 70 calls daily while maintaining quality service.
• Reduced average patient check-in time by 20%, improving front desk efficiency.

Patient Scheduling and Coordination

• Managed appointments for over 50 patients daily, ensuring minimal wait times and efficient clinic flow.
• Reduced scheduling errors by 20% through the use of advanced calendar management systems.
• Increased patient satisfaction by 15% through effective scheduling and follow-up reminders.

Medical Records Management

• Successfully handled the filing and retrieval of over 200 patient records weekly with zero errors.
• Improved record-keeping accuracy by 25% by implementing a new electronic filing system.
• Streamlined patient data entry, reducing processing time by 10%.