Sidehan Vallecillo
George Town,Grand Cayman
Summary
Bilingual Individual with 7 years Banking, 6 years Teaching, 2 years Human Resources and 6 months Compliance experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager/Compliance Officer Assistant
Towerbank Ltd.
George Town , Grand Cayman
05.2023 - 01.2024
- Assist in coordinating and scheduling of Board, Committee and Shareholder meetings.
- Provide support in administrative organization and requirements for the proper functioning of the physical office.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Maintaining accurate client related records.
- Stayed abreast of applicable laws and state or federal regulation to report violations.
- Register and file the physical correspondence and other documents and guarantee its safekeeping and redirecting to the relevant personnel of THE BANK.
- Ensured timely completion of periodic reports required by regulators.
- Provided support in responding to inquiries from government agencies.
- Maintained compliance frameworks, policies and documentation to support audits.
- Monitored changes in relevant legislation and regulatory requirements.
- Act as liaison in the Island with the authorities that visit the physical office of the bank.
Human Resources Administrator
National Concrete Ltd.
George Town, Grand Cayman
03.2020 - 05.2023
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Conducted exit interviews and completed employment termination paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Processed new hire paperwork and conducted onboarding orientations.
- Liaised between employees and benefit providers, serving as resource to answer benefit-related questions.
- Addressed harassment allegations, work complaints or other employee concerns.
- Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
- Monitored compliance with employment laws and regulations.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Answered questions from current or potential employees regarding benefits packages or other HR related matters.
- Leveraged internal HR databases to organize and maintain personnel records, enter employee data, and update previous data.
- Handled employee conflicts efficiently while following all company procedures.
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Built and developed lasting relationships with employees, peers, upper management and outside vendors.
English Teacher
The Children's World School
Danli,, El Paraiso, Honduras
10.2013 - 05.2019
- Assessed each child's developmental needs on continuous basis.
- Established and reinforced rules for behavior policies and procedures to maintain order among students.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Encouraged positive behavior among First Grade students through rewards and incentives.
- Maintained an organized and safe learning environment for Kindergarteners.
- Used wide range of instructional strategies and technologies to meet and enhance needs of diverse student population.
- Created engaging lessons using a variety of teaching methods for Kindergarteners.
- Implemented focused lessons for literacy readiness highlighting phonics, language comprehension and writing abilities.
- Supervised students on school grounds, field trips and during various school functions.
- Assessed student progress and provided feedback to parents regarding performance in Second Grade.
- Prepared, administered and graded daily work and tests to evaluate student's progress.
- Utilized current technology to enhance student learning.
- Provided guidance and support to struggling First Grade learners during class time.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
Bank Teller
Scotiabank and Trust Ltd.
George Town , Grand Cayman
07.2011 - 03.2013
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Performed cash handling duties including counting currency, coins and checks.
- Reconciled cash and checks against computer records at end of shift.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Researched customer inquires regarding their accounts using internal banking systems.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Maintained confidentiality of bank records, transactions and customer information.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Teller Service Representative
CICSA Corporate Credit Union Ltd.
George Town, Grand Cayman
09.2009 - 03.2010
- Maintained confidentiality of bank records and client information.
- Received and counted daily inventories of cash, drafts and checks.
- Answered customer questions regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Resolved customer disputes in a professional manner.
- Prepared reports detailing daily transactions for management review.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Verified customer identification by checking driver's license or other forms of ID.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Maintained accurate records of all transactions performed throughout the day.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Identified transaction errors when debits and credits did not balance.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Performed daily maintenance tasks such as filing paperwork and restocking supplies.
- Identified suspicious activity in customer accounts and reported it to management.
Education
High School Diploma -
Triple "C" School
George Town, Grand Cayman 06-1998
Associate of Arts - Business Administration
UCCI University Collage of The Cayman Islands
George Town, Grand Cayman Skills
- Office Management
- Customer Service
- Bookkeeping
- Time management & Organizational Skills
- Team player but with the ability to work independent
- Proficiency in Microsoft Word, Excel, Outlook, PowerPoint
- Problem Solving
- Risk Management
- Regulatory knowledge
- Attention to detail
Certification
Immigration Work Permits (BVP’s/TWP’s/RERC’s)
HR Certificate
Business Communication Level I & II Certificate
Employment & The Labor Law.
Health & Pension
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Office Manager/Compliance Officer Assistant
Towerbank Ltd.
05.2023 - 01.2024
Human Resources Administrator
National Concrete Ltd.
03.2020 - 05.2023
English Teacher
The Children's World School
10.2013 - 05.2019
Bank Teller
Scotiabank and Trust Ltd.
07.2011 - 03.2013
Teller Service Representative
CICSA Corporate Credit Union Ltd.
09.2009 - 03.2010
High School Diploma -
Triple "C" School
Associate of Arts - Business Administration
UCCI University Collage of The Cayman Islands
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