Sierra Lafond
Lexington
Summary
Detail-oriented professional with a strong background in customer service and inventory management. Known for exceptional communication skills and effective team leadership, driving improved operations and customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Walmart
Nicholasville
04.2026 - Current
- Stocked shelves efficiently with merchandise according to store layout.
- Assisted customers by locating products and answering questions.
- Collaborated with team members to ensure timely restocking of goods.
- Operated pallet jacks and forklifts for moving heavy inventory items.
- Monitored product expiration dates and removed outdated items promptly.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
Overnight Team Lead
Walmart
Harrodsburg
08.2025 - 04.2026
- Supervised overnight operations to ensure smooth workflow and team efficiency.
- Coordinated stock replenishment and inventory management during night shifts.
- Monitored sales floor for compliance with safety and cleanliness standards.
- Led team meetings to communicate goals, updates, and shift expectations.
- Provided leadership and guidance to overnight team members.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
Digital Team Lead
Walmart
Nicholasville
01.2025 - 08.2025
- Managed online orders, ensuring accuracy and timely processing for clients.
- Analyzed customer feedback to refine shopping strategies and enhance satisfaction
- Analyzed customer feedback to refine shopping strategies and enhance satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Processed refunds, returns and exchanges efficiently.
Stocking Team Lead
Walmart
Danville
10.2022 - 05.2024
- Trained new employees on store policies and customer service standards.
- Monitored staff performance and provided constructive feedback regularly.
- Facilitated communication between management and team members effectively.
- Scheduled shifts and managed employee workloads for optimal coverage.
- Delegated tasks appropriately according to individual skill sets.
- Led team in daily operations and ensured efficient workflow.
Stocking Associate
Walmart
Danville
02.2019 - 10.2022
- Stocked shelves with merchandise to maintain organized displays.
- Assisted in inventory management and product rotation processes.
- Maintained cleanliness and order in storage areas and sales floor.
- Supported customers by locating products and answering questions.
- Participated in training new associates on stocking procedures and safety practices.
- Provided excellent customer service by responding courteously to inquiries.
- Unloaded delivery trucks and verified contents against invoices.
Education
Associate of Applied Science -
Bluegrass Community And Technical College
Lexington, KY05-2026
Skills
- Team leadership
- Customer service
- Inventory management
- Time management
- Data analysis
- Project coordination
- Communication skills
- Merchandise organization
- Equipment operation
Timeline
Overnight Stocker
Walmart
04.2026 - Current
Overnight Team Lead
Walmart
08.2025 - 04.2026
Digital Team Lead
Walmart
01.2025 - 08.2025
Stocking Team Lead
Walmart
10.2022 - 05.2024
Stocking Associate
Walmart
02.2019 - 10.2022
Associate of Applied Science -
Bluegrass Community And Technical College