Sierra Lemos
Bowling Green
Summary
Diligent Hotel Receptionist with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Known for excellent customer relations and welcoming attitude. Devoted to delivering quality service and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Hotel Receptionist
Hyatt Place
01.2023 - Current
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Worked overnight shifts as well as afternoons to establish everyone got their needs met throughout the night.
Server
Glen Oaks Country Club
11.2020 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Retail Associate
Water And Oak
11.2016 - 11.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, show reliability, and meet satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register to assure a contented customer.
Education
High School Diploma -
South Oldham High School
Crestwood, KY05.2020
Skills
- Hospitality Service Expertise
- Sales Expertise
- Medical Emergency Response
- Cleanliness and Sanitation
- Safety Regulation Compliance
- Critical Thinking
- Active Learning
- Guest Satisfaction
Languages
English
Native or Bilingual
Timeline
Hotel Receptionist
Hyatt Place
01.2023 - Current
Server
Glen Oaks Country Club
11.2020 - 07.2022
Retail Associate
Water And Oak
11.2016 - 11.2020
High School Diploma -
South Oldham High School
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