Sierra Williams
Lexington
Summary
Experienced worker with proven track record driving high customer satisfaction and creating positive customer experiences. 10+ years of experience working in customer service and restaurants. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Dave’s Hot Chicken
01.2024 - Current
- Assisted team in daily operations, learning safety protocols and best practices.
- Supported staff with routine tasks, enhancing workflow efficiency and team collaboration.
- Engaged in training sessions to understand tools and systems used in operations.
- Contributed to maintaining a clean and organized work environment for optimal performance.
- Adapted to changing tasks quickly, demonstrating flexibility in a fast-paced setting.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Server/Bartender
KY Grill & Horseshoes Saloon
01.2021 - 07.2022
- Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.
- Maintained cleanliness and organization of bar area to ensure optimal service delivery.
- Engaged with customers to provide exceptional service and foster a welcoming atmosphere.
- Assisted in inventory management, ensuring stock levels met operational demands.
- Monitored customer behavior to uphold safety standards and prevent over-serving alcohol.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Merchandise Pickup Associate
Meijer
07.2021 - 12.2021
- Executed daily operational tasks, ensuring timely project completion and adherence to quality standards.
- Assisted customers with order placements and inquiries to enhance shopping experience.
- Collaborated with team members to ensure timely fulfillment of online grocery orders.
- Utilized point-of-sale systems to process transactions accurately and swiftly.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Monitored product expiration dates to minimize waste and improve freshness standards.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Henry Clay High School
Lexington, KY09.2015
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Flexible schedule
- Leadership qualities
- Computer skills
- Goal setting and achievement
- Relationship building
Certification
- Food Handlers Permit
- ServSafe Certification
Timeline
Team Member
Dave’s Hot Chicken
01.2024 - Current
Merchandise Pickup Associate
Meijer
07.2021 - 12.2021
Server/Bartender
KY Grill & Horseshoes Saloon
01.2021 - 07.2022
Henry Clay High School
Similar Profiles
Octavio GarciaOctavio Garcia
Nro,Ops,special Event,shift Leader at Dave’s Hot ChickenNro,Ops,special Event,shift Leader at Dave’s Hot Chicken
Aeleen BrottAeleen Brott
Shift Leader at Dave’s Hot ChickenShift Leader at Dave’s Hot Chicken
Taniya BoydTaniya Boyd
Prep Cook at Dave’s Hot ChickenPrep Cook at Dave’s Hot Chicken
Lateya McCannLateya McCann
Cashier at Dave’s Hot ChickenCashier at Dave’s Hot Chicken
William Seward IIIWilliam Seward III
Welder/Welding Fabricator at Construction Implements DepotWelder/Welding Fabricator at Construction Implements Depot