Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Taylor

Nicholasville

Summary

Dynamic coaching professional with a proven track record of driving team success and nurturing individual growth. Expertise in strategic planning, performance analysis, and motivational techniques ensures a results-oriented approach that fosters collaboration and adaptability. Recognized for flexibility and reliability, consistently focused on achieving goals while building strong rapport and enhancing team dynamics. Proficient in identifying and developing top talent, contributing to a high-performing organizational culture.

Overview

10
10
years of professional experience

Work History

Coach

NIKE
09.2023 - Current
  • Assess staffing requirements regularly to align resources with organizational goals.
  • Execute strategic hiring processes to enhance team capabilities.
  • Streamline onboarding processes, ensuring compliance with company policies and procedures.
  • Mentor junior specialists, fostering skill development and team cohesion.
  • Conduct performance evaluations, providing constructive feedback for employee development.
  • Lead sales team to exceed quarterly targets through strategic planning and execution.

Customer Experience Manager

Victoria's Secret
06.2018 - 09.2023
  • Attracts, develops and retains a diverse team of top talent through collaboration, inclusion and empowerment
  • Proactively forecast hiring needs
  • Elevated team productivity and performance using improved training and motivational strategies.
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
  • Re-evaluated and prioritized tasks to enhance efficiency and meet deadlines for essential projects.


Front Desk Receptionist

Bluegrass Regional Foot and Ankle
06.2016 - 05.2018
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collaborated with medical staff to ensure seamless patient flow and communication.
  • Input and classified business data in TrekNet 2.0 for storage, retrieval, and archiving.
  • Protected confidential guest and business information.
  • Maintained well-organized physical and digital records.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Bill coding

Education

High School Diploma -

East Jessamine High
Nicholasville, KY
05-2009

Skills

  • Scheduling Coordination
  • Effective communication
  • Task Prioritization
  • Employee Development

  • Strategic Planning
  • Problem-solving
  • Data Entry & Management
  • Microsoft Office Suite

Timeline

Coach

NIKE
09.2023 - Current

Customer Experience Manager

Victoria's Secret
06.2018 - 09.2023

Front Desk Receptionist

Bluegrass Regional Foot and Ankle
06.2016 - 05.2018

High School Diploma -

East Jessamine High
Silvia Taylor