Sithembile Dhlakama Masona

Testing and Implementation of New Products and Services:

• Evaluate and deploy new products and services to enhance communications infrastructure.
• Ensure compatibility and seamless integration with existing systems.

Technical Assistance with Phone Systems:

• Assist clients in navigating phone systems to optimize processes.
• Provide guidance on computer telephony integration (CTI) for call management and tracking.

Cisco Routing & Switching Configuration:

• Configure Cisco switches for deployment according to network requirements.
• Troubleshoot switch-related issues to ensure smooth operations.

ONT ZHONE Configuration and Troubleshooting:

• Configure ONT ZHONE devices for clients, ensuring proper functionality.
• Troubleshoot ONT ZHONE devices to address any connectivity or performance issues.

Site Inspections and Solution Advising:

• Conduct site inspections to assess network infrastructure and client needs.
• Recommend optimal solutions to clients based on their requirements and constraints.

• Conducted and calibrated tests of components and systems to evaluate performance and identify concerns

• Implemented and enhanced data network and fibre components to finalize engineering designs

• Completed all job reports and logs immediately following service calls

• Assist in developing specialized fixtures, use of test equipment that entails wire mapping tools like fluke network tester,digital multi-meter and procedures for failure analysis

• Implemented, configured and optimized safety standards protecting both technicians and customers alike personnel

• Developed corrective action plans and prevention strategies to improve product reliability especially when it cames to power outages,by introducing surge protection technologies and devices such power conditioners and power sequencers

• Read manuals and manufacturer instructions to effectively install and troubleshoot devices

• Meticulously tracked all parts and devices used on each service call

• Set up and perform test activities

• Promoted company public profile by delivering speeches (1873 FM radio station ), marketing articles(digitalindoors banners,marketing material and videos) and participating at industry conferences as public face of organization

• Researched and recommended network and data communications hardware and software.

• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

• Set up networks and computers for business and residential customers.

• Installation of CCTV Systems (HikvisionIP Cameras, nvr,cat5 cabling and crimping or termination )

• Installed and configured new devices and system components

• Installed ,configured and maintained Alarm Systems

• Installed ,configured and maintained onsite Access Control Systems

• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces

• Read blueprints and schematics to correctly place equipment

• Configure routers and firewalls using Cisco Packet Tracer Data networking

• Monitoring the entire NRZ internet network and specific IP addresses and servers

• Installations of network points(crimp Cat 5 cable): straight through and crossover

• Network sharing: printers and to share devices Installation using OPTIC FIBRE(splicing)

• Proficient in all Microsoft Packages (Word, Excel, Publisher and PowerPoint)

• Experience in Switching and Routing

• Changing of IP Addresses,subnet mask

• Worked closely with network administrators and server engineers to ensure quality service

• Set up networks and computers for business and residential customers

• Advocated for aggressive testing and problem analysis for server, desktop and IT infrastructure work

• Developed and implemented complex Internet and Intranet applications on multiple platforms

• Testing phones from the MDF to the HICOM 300

• Knowledge on indoor and outdoor cables for installations

• To know the exchange is powered by - 48V

• And how a telephone works generally

• Configuring PABX via COMTES software for new users and locating zero facilities.

• Introduction of workshop safety, rules, precautions and the equipment

• Identification of types of ANTENNAS and types of COAXIAL cables used (RG213,half inch)

• Programming of portable and base radios

• The proficient use of the MARCONI INSTRUMENTS to check power, frequency generation, frequency counter and modulation meter

• Installations of cabinets and rakes

• Repairing of fax and photocopying machines Installations of the CCTV

• Knowledge and understanding of electronic circuits Repairing HICOM GRAPHICS CARDS

• Install , maintain and troubleshoot telecommunication equipment and systems

• Provided value-added services and support

• Introduced ,installed and supported Broadacom Plug-and-Go internet router for small office and home office clientele.